Cabins USA in Pigeon Forge, TN – Cabin rental

My family rented a cabin called Nana's Place from 11/19/22 - 11/24/22. Upon arrival at 4pm on the 19th the cabin was disgusting and very dirty. Dirty towels on floor, beds not made or changed, and dirty hairs in bathroom sink. I called and complained, and cleaning services arrived two hours later. I then learned that no new comforters would be provided. I washed all comforters and pillows on my own and used my own products. I called other hotels and everyone else was fully booked due to the holiday week. I almost slept in my car. I left several VM's from Saturday evening into Monday. No management would call me back. One day the toilet had no water. I called and put in a service ticket and it took over 4 hours for repair. This was our only bathroom. The cabin has an awful odor the entire stay and I think there is hidden mold and mildew. The kitchen and bath have structural damage as floors are very uneven. Not very safe in my opinion. Also, electrical wires are everywhere, and many items are plugged into one another! As the days went on my family became ill. Several headaches, just not feeling well, and I started a slight cough and several nose bleeds. We left early on the 24th as symptoms became worse for all of us. We left at 4:30am on the 24th. I would not even walk barefoot in the cabin due to the fifth, dust, and visible dirt. We are not happy. I don't live like this. I finally got a hold of a manager on the 24th and he only offered us $120 refund. What a joke! I denied this offer. I just want to make sure that this cabin is safe for other families. I also feel that I deserve at least half of my refund which is $575.00 for all of the horrors we faced during our 5-night stay in this cabin. Also, the unprofessionalism from management. I will never rent with this company again. Our vacation was ruined due to this cabin. I left message after message, and no one would call me back all week. I was told they never received my messages on VM. I will NEVER rent with this company again. Our vacation was ruined from this cabin.