Sell Off Vacations

We had a group of 33. Everything has gone wrong since the beginning. Sell off vacations in st. Catharines was the absolute worse. They didn't book us as a group to begin with. Everything after that was hell. Never ever going back. You lost alot of customers.
Our friends booked 3 rooms paid $8200. No room was booked when we got the hotel. Such crap. Never had this happen ever before. First and last time ever booking thru this.
So much more has gone wrong.
Some people booked vip rooms and never got what they paid for.