Sandals Resorts reviews and complaints 1
View all 124 complaintsSandals Resorts - Sandals - goes against their ad "adults only resort" - discrimination
Back in the summer 2021, not long after my Mom passed, who I cared for 5 years, I needed a quiet, tranquil vacation and had always wanted to go to Great Exuma. I went to Trip Central in plans of booking Sandals, Adults only Resort. I tried to book it online for November 2021 but, it kept reading error. I called Trip Central and they ended up calling Sandals Great Exuma to book for me. When the agent came back to me on the phone, she said, "Im sorry, they only take 2 to a room and will not book one person in a room as the resort is not for singles." I could not believe what I heard. I told her it doesn't say couples only and, that is discriminating. I just wanted a quiet getaway to heal and relax. She said sorry. I ended up booking and going to Turks and Caicos. That is false advertising. I am very hurt and upset. I usually go away alone for peace and quiet. They have falsely advertised and discriminated against me as I don't have a partner but, am an adult. Please I would like Sandals Great Exuma to reach out to me.
Desired outcome: I would like a response and, I would like to be able to go to Great Exuma Sandals resort. Also, an apology with some type of coupon or something would be appreciated for discriminating against me being single and false advertising.
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