Harvey's Canada

Hello there!

I am writing to you today out of concern for the Harvey's Restaurant located in Bolton. I absolutely love Harvey's food but my complaint/concern is about their hours. There has been countless times where I have gone an hour to half hour before the posted closing time, arrived and they were already closed.

Most recently was last night, Monday June 13th, 2022. I left my job and was craving a crispy chicken, I made sure to check what time they closed, time listed was 10:30pm. I arrived at Harvey's around 9:35pm and to no surprise they were closed, I parked and double checked online and sure enough it still said open. If they want to close earlier they should change their times to stay accurate, even if its slow they should be open until the listed time no matter what.

I have noticed a frequent decline in customers over the past couple months and I'm afraid this may be a reason. As a customer myself if I notice a place be inconsistent and/ or not following their own listed times I will stop going simply because now I don't even know when they are open or not.

Another concern/question I have is the restaurant is not open for dine-in, I'm not sure if this is the case for all Harvey's locations or just theirs but this will also turn away customers. Many people, myself included want to sit down and eat, if a restaurant doesn't offer dine-in people will locate to a different franchise where they can go in and sit down. I've seen it first hand as someone who worked at a fast food franchise.

Thank you, and have a wonderful day.