Canadian Tire

Canadian Tire Store

2180 Yonge St.

Toronto, ON

M4P 2V8

Re. Unsatisfactory Auto Workmanship

Jan. 16, 2024

Dear Sir/Madam,

I request a refund of $556.27 for unsatisfactory auto workmanship at Canadian Tire Store 270 in Winnipeg.

I took my 2017 Rogue into the Regent shop to service the cooling system. The cooling system did not leak before they serviced it. The dates below clearly indicated poor workmanship.

• Nov. 28, 2023: I asked them to install a block heater and flush the cooling system.

I was told that the thermostat and the water control valve had to be replaced. The cooling system needed reverse flushing.

When driving home, I smelled antifreeze. Then I noticed antifreeze dripping from the engine block. The cooling system was not serviced properly.

The cost was $1,233.26.

• Dec. 13, 2023: I returned the car and ask them to stop the leak.

About ½ hour I was called the that car was ready. When I got home, I noticed that it was still leaking. That ½ hour was not enough time to stop the leak.

• Dec. 20, 2023: I returned the car.

I was told that there is no leak, the cooling system was pressure tested.

It is a fact that proper pressure testing detects even minor leaks. Pressure testing was not done properly. The cooling system is still leaking.

• Jan. 10, 2024: I returned the car for the same reason.

I was told that the water outlet was leaking and needed to be replaced.

I had to prepay $556.27 because the part was a special order.

• Jan 15, 2024: I returned the car to installed the water outlet.

According to my Haynes Repair Manual, the O-ring on the water outlet needs to replaced when flushing the cooling system. The invoice did not have a charge for that part. Five service appointments indicate inexperienced service personnel.

I trust that you will refund me my money.

Kurt Jakob

[protected]

Email: [protected]@mymts.net