Shoppers Drug Mart reviews and complaints 1
View all 1537 complaintsShoppers Drug Mart - rude-abusive pharmacy staff - disability related
I have multiple disabilities. On June 30th, 2010, at approximately 2:30 pm, I went to drop off some prescriptions at the Shoppers Drugmart at McCallum and Marshall in Abbotsford, BC. The staff are well aware of these disabilities, both in having seen them, and, as well, being told about them. Example, I have a severely collapsed tolerance to normal sound - last audiology test revealed lack of word discrimination over 25dB in the presence of background noise (what is normal to most people). As well, I have comminuted fractures in my left foot (that cannot be fixed without risking nerve regeneration x pain) - as well as sequalae further to vetebral fractures - and fibromyalgia recurrence aside from bone pain. My GP does not practice in Abbotsford, so I go and see him every two months. After the visit, my volunteer driver takes me to the Drug Store on our way back to my place so I can drop my prescriptions off - they can be delivered later in the day - and I don't have to walk home. On the 30th, however, I went in to drop off my prescrisptions and was "told" in a very rude, rude, rude contemptuous and pejorative manner that I didn't need to have things delivered because it cost them $5.00 and, as well, I could "walk". This is also a case of having a volunteer driver (for disabled people/seniors) who may have had other commitments? I advised the staff of this, they deemed it irrelevant. The more they made me stay in the store, the more I started to panic because at times this hearing disability of mine causes vertigo, appearing as a seizure, which it isn't, in the sense that if I am removed from the sound, I am fine within 5 minutes. I was in shock because I have always said to them on the phone that having a delivery service is great for me because it is "so hard" for me to be in stores (malls, etc.). And then, on top of it, to have some woman (I know her name) decide what accommodation I need and what I don't? while I am getting more and more panic attack stricken. I asked her 3 times to please speak more softly to me, she refused and smirked. When I asked her if she wanted to read the medical report? she dismissively walked away. She was abusive. I wonder if they have "decided" (with their medical degree?) that because I phone them for repeats once a month, that means I can use a phone as people normally do. The truth being that the only reason I have a web phone is for doctors and related matters, so by Shoppers Drugmart staff, this now means I don't have a hearing disability? Should I not phone to "prove" I have one. It was one of the worst experiences I've had hearing-disability related in a while now - and never from pharmacy people - not before. It puts me in the position where I don't know what to do. I can't allow myself to be treated like that - I just shake. Find another pharmacy? Well, that would be great if I could walk that far - the closest one is twice as far for me or, continue to be treated like I'm "one of those disabled people, worthless, who doesn't _want_ to work" - I'm not unique in this, by pharmacy staff at this Shoppers Drugmart. I've been upset for a week about this. I don't know what to do. I have no regular transportation/car, etc. This drugstore is .5 km from me, the next closest is 2.0 (approx) - I can barely make it to this one and home again.
and btw.. if you are serving or are a vet (I personally believe that because I do know a number of people who have served in the Air Force, and _none_ of them speak the way you do.. in point of fact, the prevailing pretty much is "those can do, those who can't, advertise" - ref your avatar, why don't you call the ENT department at your local VA and ask them what it's like. It sickens me to think that there are veterans coming home with this, and they are going (and they will..) run into people who conduct themselves in the manner you are.
We have nothing further.
In your attitude "just to say home" (?let them eat cake?), consider the populations/diagnoses that have this disability. Veterans, call-center workers, children, people with ms, construction workers, and more. Some acquire it by birth, some by artillery, some by jack hammer, some secondary to a disease. So, your position is that we all should stay home. Consider the fact that this is yet one more example of societal barriers (and then, of course, government barriers) to things like employment, and all those things that are rather then paid for by your tax dollar in support of non accommodation by punitive assumptions, so.. you support me.
Maybe you want to learn a bit? try... hyperacusis dot org, consider me Cat 4 with attendant word discrimination (I just don't understand what people are saying in, as you mentioned, background noise). I also get dizzy and lose my balance if I can't leave.
People with attitudes like yours only make it all worse.
I have never asked "anyone" to cater to me, anymore than a blind person expects to be allowed to take their seeing-eye dogs around "without" being told to stay home if they need one. Similarly, I recall the time when people said the same things you are to me to people in wheelchairs about ramps - stay home, if you can't walk. It's all the same attitude that people have towards the disabled - especially those with disabilities that cannot be seen. What you are suggesting is that I never go grocery shopping, to the doctor - anywhere in public. Haven't been to a movie in 20 years, that's OK. But when I, and others, are treated like they don't have a the right to exist on the planet, I have a problem with people like that. Especially when individuals like those at Shoppers Drugmart were well aware of my hearing difficulties. I have pain at over 25dB and "also" lose word discrimination. I do not people yelling at me or snickerig, smiling or smirking when I go into a drugstore with respect to prescritpions. Or do you advocate for that kind of abuse or should I simply stop taking them? This is not your problem do deal with - this is _my_ disability, granted. ohth, it seems to me that you should at least have the kindness/empathy not to be cruel to people who are asking you for nothing.
Well, to use an ACRONYM you may understand, assuming you're not a wannabe.. FOAD
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Shoppers DrugMart just fired me because I have a disability. I was there for 3 months on a part time basis. I hold a full time job that I have had for 3 years. They fired me because I could not hear the phone ring. Not once did anyone tell me that I was not doing a good job. Shoppers should be ashamed of themselves how they treat people with disabilities. They claim that they hire people with diverse backgrounds. I wonder who they mean by that. Not once did they offer any type of accommation for me to hear the phone, nor was I told that this was part of my job functions as a cashier. I a totally disappointed how this whole matter was handled.
Shoppers Drug Mart SUCKS! DON'T BUY FROM THEM! They are rude and rediculously expensive!