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Zamel Complaints & Reviews

Zamel - Western Australia, perth / engagement ring

Ja
Nov 06, 2014

I dont know where to start. We chose this pretty engagement ring, which started dropping little diamonds out soon after. For two years we returned it so often it was in for repairs MORE than it was on my finger. Meanwhile, like idiots, we ordered a matching wedding band. that went "missing" after the order and needed very stressful complaining and ramping up to get it in time for the wedding. Eventually i had to agree to a refund for the engagement ring as they had repaired it so often and could no longer guarantee it...they tried blaming me but i was very careful with it, and the design wa...

Zamel / Faulty product

Ma
Oct 26, 2013

I purchased diamond ring from Zamel but few weeks into the use diamond has fallen off it. Luckily I was able to find it and took both ring and the diamond to Zamel to ask for repairs or exchange. Store manager told me that they will look into it but soon I received a reply saying that I was the one to blame for this fault. I didn’t agree with them but still they refused to give me refund.