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Villa Direct Complaints & Reviews

Villa Direct / Beware!

Jan 13, 2011

Stay away...we just rented from hem over the holidays. The unit smelled like something was burning and we believe the refrigerator compressor was going. My daughter could not sleep from the loud noise...the blankets were ratty...and they offered no toiletries. They lied about fixing the problem as it was never handled...and refused any level of refund...their behavior was horrible from a customer service perspective. Beware...we would never stay there again...there is a reason they require full prepayment of their properties...

Villa Direct - Florida, Kissimmee / Completely Irresponsible


I checked into my condo that I rented on February 20th, 2009. Upon checking in, apparently the previous renters needed a crib and it was still in the unit. I called and asked to have it removed. We left the next morning and was gone to Sea World all day. Upon coming back to the rental unit on Saturday night at 8:300pm, the crib was still in the unit. I called and left another message with the answering service. We left the unit the next morning at 9:00 am to go to Disney. When we came back at 8:00 pm that night of Sunday the 22nd, we saw that the front door to the unit was completely wide...