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US Salon Supply Complaints & Reviews

US Salon Supply - Michigan, Paw Paw / False Advertising/Not Willing To Fulfill Order

En
Jun 08, 2012

I made a purchase of the Andis 21490MBG2 Ceramic Advanced Clippers and even paid for expedited shipping to get them quicker. This was done on Buy.com with the reseller Beauty-Direct, which I now know to be US Salon Supply. See the attached files to see that I ordered the right product that they were unwilling to send me. When I received my package I received the Andis E.Logica, which is a significantly inferior product. Step 1 I called Buy.com and they really don't get involved if they didn't sell it. Shame on them. As a matter of fact they try to brush you off and not be on the...

US Salon Supply - Michigan, Paw Paw / Took Money, Kept Product

Ro
Mar 13, 2012

Worst online merchant experience I have ever had. No phone number for customer service, and repeated emails went unanswered. After waiting for two months for my order, I wrote them one final time to cancel. Each time I wrote them I was issued a ticket number auto-generated by the system. Numbers 367714 and 358406. But never got any actual response. Ordered from another company and had my product within a week. Now a full week after that they have charged me for the purchase. Finally my credit card company supplied me with a phone number for them. Spent a good hour on the phone with what sounded...