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Truck Addons Complaints & Reviews

Truck Addons / Terrible Shipping and service


I ordered a set of shocks for my suburban on a Wed, the money for all 4 shocks was taken from my account that day. 2 of the 4 shocks one front and one rear shipped from different locations and arrived on Weds, and Thursday of the following week. When I called on Weds to ask about when the others would ship I was given no information but told I should have my parts in 4-7 business days. Today is Friday 7 business days later, no shipping confirmation, no shocks so I called. The person on the other end just sounded put out that I called said well I can tell they should be there soon. He was rude...

Truck Addons - Kentucky / Lousy Customer Service/Returns Department


I was in the market for a Undercover Tonneau cover for my truck. I search the web and found a fair price on Truck Addons, I was chatting live with a sales person who told me that if I called my order in they could sell the cover for $658 shipped no tax. Well you know the old saying try to save a buck or two and something always goes wrong. Well the cover arrived via Estes freight. The box looked to be in very good condition from the out side no major damage, so I signed for it. I was in the process of installing it and found out that one of the rear corners was broken into three pieces. I...

Truck Addons / Terrible service


Slow shipping i order a lot of parts on the Internet and this company is the slowest. Don't believe it check out there tracking page. It takes ten days before you can track your order and then they say up to three days to respond to your request. Do not order from this company. Heed this warning or be doomed to your own agony of waiting and waiting for your order. I called at least a dozen times and no body seemed to know what the heck was going on with the shipment. Some guy kept answering the phone saying the staff was out to lunch. Yea out to lunch permanently.