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2:41 am EST
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swimming pools Incorrectly installed swimming pool

We had a swimming pool installed in December 2013 by Hendrik Barnard of Living Water Pools - at that time he was an approved installer of Pools For Africa. We informed him that the ground had koffie klip in it and asked whether additional sand was going to be used or whether backfilling could be done with koffie klip. He assured us that there was nothing to worry about. After the installation we realised that the pool was not backfilled properly and there are hollow areas. He also re did the paving twice and it was worse the second time around. Apparently we are not the first people that he has incorrectly installed pools at and taken more than 90% of the payment and dissappeared. He has now vanished off the face of the earth. No one knows where he is. We are now stuck with a pool that has empty spaces in the ground surrounding the pool. What do we do now?

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1:29 am EST
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swimming pools Breach of contract/poor quality of work

Hendrik Barnard - address: [protected]@gmail.com, Website:www.poolsforafrica.co.za, 4 Birken Head Road, Blouberg Strand
Cape Town, Cell: [protected] - Don't ever use him to install a pool for you. He sweet talks you and promises you the world, waits until he has 2/3 of your money and then starts slacking on the work. Excuses upon excuses of why he can't finish, and then tells you he is not going to finish the work he quoted you on as he has already spent more than was quoted (which is not the case). He spent more because his quality of work is so poor that he and his workers have to re do the job countless times. Takes shortcuts and says it is standard practice. You struggle to get a hold of him and when you eventually do he turns nasty and says that he will only be held accountable by God and not his customer. His customer will also not tell him how to run his business (although he is already sitting with a healthy portion of your money.) DO NOT USE THIS MAN, he uses the name Cape Pools on correspondence as well. he is not registered anywhere however the documents he produces all looks legitimate. Quite a number of people in Oakwood, Pinehurst have fallen victim to this. His latest victim is having her pool done in Jourdon street.

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Kim Jenkins
Sumerduck, US
Jul 07, 2009 9:05 am EDT

We signed a contract on a pool with these people in May '09. We put a deposit of $5000.00 on a $20, 000.00 pool at that time. Our Financing was approved the first week of June and delivery date per our contract says approximately June 8, 2009. Well its July 7th and we still don't have a pool. They are blaming the finance company and the finance company is blaming everyone else. They will not return our deposit and don't return our calls until 2 or 3 days later...They keep saying financing IS the problem but OUR CREDIT RATING is 810 on all three credit reports...I THINK ITS BOGUS My next stop will be an attorney...PLEASE STAY AWAY FROM THESE PEOPLE!

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jpdprez
Bothasig, ZA
Feb 11, 2014 9:59 am EST
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living water pools (cape pool & fibreglass specialist) habarnard2011@gmail.com
4 birkenhead rd table view, i paid hendrik barnard R30 000 and he never completed any work deliverd broken pool, witch he never paid the supplier witch i paid him the money, hedoes not awnser his ph only reply to emails, i made a case of feth against him and im taking him to court, my ph number [protected] lets nail this man and put him out off buisnes

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unhappy123
Cape Town, ZA
Feb 11, 2014 6:20 am EST

In November, we called Pools for Africa for a pool quote as they seemed to be a reputable company. Pools for Africa took our number and told us that they will get an installer to call us. We were then called by Hendrik Barnard who identified himself as being an installer of Pools for Africa. His contract had the name Living Water Pools and he confirmed that he trades as Living Water Pools but is an approved installer of Pools for Africa which was consistent with the info from Pools for Africa.

We accepted his quote and paid our deposit and Hendrik committed to having our installation completed by the first week in December. We were then told that there would be a delay of 1 week as Pools for Africa manufactured the incorrect colour.
Delay after excuse resulted in our pool being installed but not paved by Christmas but Hendrik promised to return on 6 January to complete the installation. When he did not arrive and his phone was off, I called Pools for Africa who then stated that I should not pay him as they are having difficulties with him completing his projects. More delays and he arrived on site the following week. The cement was cast around the pool in preparation for the paving and I was now concerned as the back fill did not seem to be done properly and I felt it could sag.

I then called Pools for Africa to ensure that their warranty would cover Hendriks work and they confirmed that their warranty would be invalid if the pool is not installed according to their specifications. When I gave some information regarding our installation, it was confirmed that my installation was not according to their spec and would not be covered. I was then informed that it was my responsibility to ensure that their contractor follows their installation specifications. Since I was not furnished with such information, it was then sent to me. Karen from Pools for Africa also confirmed that Hendrik had not paid for my pool and they are in their rights to come and collect my shell. I have now paid more than 90 percent of the contracted price and my pool is far from being completed.
Karen stated that Pools for Africa's do not install pools but I then took a screen snapshot of the website where it states that Pools for Africa manufacture and install pools. Their website wording is now changed.

Pools for Africa were keen on my business but now informed me that the matter is between myself and Hendrik.

Post your experiences on Facebook page: Cape Town Pool Reviews

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jpdprez
Bothasig, ZA
Feb 07, 2014 5:28 pm EST
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starts work & does a crappy job, dig a half a hole for pool, then deliver a pool you want that are full of pin cracks, then his wife phone to say he had a hart attack and then hes gone with my money any one that also got complaints bring it to bothasig police station so we can build a strong case

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stand together
, ZA
Jan 28, 2014 8:27 am EST

Hi,

I'm another victim - took my money and didn't complete even though we paid in full. And the shell was NOT new as advertised. Beware!

Please contact me on rippedoffbyhendrikbarnard@gmail.com, I suggest we combine our complaints and sue him together - save us costs and still get this crook. Of course he is accountable to the law NOW, he'll be accountable to GOD only later.

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