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SunSetter Complaints & Reviews

SunSetter - Massachusetts, Malden / sunsetter telescoping flagpole

Ca
Sep 11, 2017

Complete and total junk!! Had this flag pole for less than a year and the bottom plastic bushing broke off for no apparent reason. Called SunSetter to replace the part under their 5 year warranty and was told it would be prorated at $8 plus $21 for shipping. Customer service representative and her supervisor were extremely rude. Nowhere in the written warranty does it say "prorated". The steel buttons to lock the pole sections in place are wearing down the aluminum tube sections and making the round holes oblong. We are not in a high wind area so this kind of wear should not be happening. Do yourself a favor and stay away from this flag pole. Buyer beware.

SunSetter - Massachusetts, Malden / Rusted Awning Components

Ro

$1300 on a rusted eyesore! AFTER ONLY 1 Year OF USE, we noticed that the center support brace on our SunSetter awning is rusting. Not only is the entire painted surface rusting, but the spring mechanism is rusting as well. The company would either SELL US $6 of touch up paint. or charge us $50 to send us a replacement WHICH MAY RUST AGAIN! "Since it still works." they said, "it shouldn't be a problem." That's NOT CUSTOMER SERVICE! DO NOT ORDER FROM SUNSETTER.