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4.2 6 Reviews

Scholastic Complaints Summary

3 Resolved
1 Unresolved
Our verdict: You can expect a very good level of service from Scholastic. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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12:00 am EST

Scholastic A Reader's Paradise - Scholastic Inc. Review

Scholastic Inc. is an absolute gem for book lovers like me! From captivating children's books to educational resources, they have it all. Navigating their website is a breeze, and the range of titles is impressive. The quality of the books is top-notch, and the delivery is always prompt. I love the ease of ordering and the friendly customer service. Scholastic Inc. has truly made my reading experience delightful!

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1:22 pm EST

Scholastic Didn't order but I'm getting charged!

I keep getting charges on my credit card from Scholastic Books. I never ordered these yet I get charged. What am I getting charged for? I have read the other complaints but I am not recieving any packages, I am just getting charged for nothing. $18.89 a month I am fed up! I keep calling them and they are very rude and they hang up on you alot. If they do talk to me they claim that they cancel this subscription but I continue to recieve these charges. I dont have a job and I cant afford this crap! If you are looking to purchase something from this company, THINK AGAIN! THEY ARE SCAMMERS!

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6:44 am EDT
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Scholastic Scam charges

I found a UPS package from Scholastic Books on the front door of my house after my vacation in May, 2008. I knew nothing about Scholastic and I never ordered anything from Scholastic! I also noticed that my Chase Visa credit card account had been charged twice. I had to call my credit card company and they changed a new card for me just because of this!

On 9/10/2008, I received a Bill with 241.99 with a account number [protected]-307, I called the phone number [protected] and got no answer from them.

On 10/5/08, I received another bill with 244.98 saying if payment is not received, they will referred this to collection agency and credit reporting agency

I have very good credit record (820+), what should I do?

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debra
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Oct 11, 2008 12:54 pm EDT

Contact your State's Attorney General's Office and file a complaint. I believe you can file online.

  1. Pros
    1. Diverse book selection
    2. Educational resources
    3. Literacy program support
    4. Global market presence
    5. Teacher & parent tools
  1. Cons
    1. Limited audience growth potential
    2. Digital content competition
    3. Seasonal revenue fluctuations
    4. Reliance on school market stability
ComplaintsBoard
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7:00 am EDT
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Scholastic Unauthorized charges

I noticed that my bank balances have been strange in the past couple of months and that I kept getting books addressed to 'last name' child. I think if i had kids and was ordering books for them they would have a first name and the funny part is I have no children. When i received the books i marked them return to sender and didn't open them up as I do with most mail. I finally got a third set of books and finally decided to open the envelope only to find out they have been charging my visa $16 per month unauthorized. Why would i order these books if I had no children. I also got a letter from Countrywide Mortgage saying someone from their company has sold personal information on their clients to a third party. I was wondering if an affiliate with Scholastic could be one of these parties? I'm going to file a appeal against these charges and change my credit card number immediately. If you get these books call customer service and stop the orders immediately.

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Leslie Rupp
,
Oct 14, 2008 5:34 pm EDT

Payed off The Phonics Reading program and have cleared account only to be billed again! Talked to 3 different representatives and now the last one claims that the bill is being sent for collection even though it had been payed off!

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PlainJoe
Walnut, US
Oct 01, 2009 11:47 pm EDT

Nowadays you just got to be more careful.

My kid came home with Scholastic book order form and told me he got the form from school but the school cannot order it for him. If we want to buy book on the form, I have to order from Scholastic website.

After I have seen your posting. I have decided not to buy book from them.

Thanks,

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3:29 pm EDT
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Scholastic Books scam!

Books and an invoice were sent to me that were never ordered. These are children's books, and we have no children in our home. I have called the company, and they tell me I ordered online, but will not give me any verification of this.

The Standard Operating Procedure for this company is apparently to send books and count on a certain percentage will pay the bill.

The rep with my first call to the company told me I must go to the post office and refuse the shipment so that it can be returned. It cost me over an hour of my time, plus travel to the nearest post office, to learn I could not do that because I had opened the small invoice envelope on the outside of the box.

The second rep on my next call to Scholastic was extremely rude and told me I ordered these children's books on line. She would send me a mailing label to return them. When I asked to speak to a supervisor on this because I was tired of having so much time on this scheme, she hung up on me.

My advise to anyone getting a package from this company: don't even touch it! Refuse delivery immediately. If you do open anything, you will end up spending much time and great frustration in trying to get this company to undo their operation.

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Aniela Whisler
,
Mar 18, 2008 12:44 pm EDT

Scholastic books calls me several times a day. On 03/17/08 I asked them not to call anymore. On 03/18/08 I received two more phone calls from them.

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pi
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Sep 24, 2008 9:06 pm EDT

So many scammers are out there thses day any one can get a hold of your email and sign you up for any thing.My suggesstion call them Send them back with a a label.Most people so not re;aize also the pop up surveys you take sign you up for these things be nice to them.The reps are only doing there job

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Mahmud
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Jun 04, 2008 10:42 pm EDT

Happened to me too. I opened the box, opened the invoice and almost did the same thing you did before coming to my senses... I thought - hey wait a sec... if I spend money trying to send it back, what's to stop them from sending it to me again?

I didn't even bother calling up their support number. Gave away the books to a friend and tossed out the invoice. Scholastic wont get a freakin penny outta me!

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john
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May 15, 2008 11:17 am EDT

You are not alone! Just like you, I also fell victim. I already posted a similar problem at this site.

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leo meyer
,
Apr 22, 2008 3:04 pm EDT

i ordered the health book from bottom line 2 months ago, i have heard nothing and then i get a notice iam 2mos past due and as yet i never receceied any book and i have no number to csll bottom line books

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Ervin Wiggins
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Mar 18, 2008 2:31 pm EDT

This company valueplusonline is complete ripe off ther is no suck web sight.

About Scholastic

Scholastic is a company primarily known for its publishing, education, and media services aimed at schools, teachers, parents, and children. The company offers a diverse range of products and services, including the publication of children's books, educational materials, and classroom resources. Scholastic is recognized for its book clubs and book fairs, which are popular in schools across the United States and serve as a way to encourage reading among students.

In addition to printed books, Scholastic provides digital products such as e-books and educational apps, catering to the evolving needs of modern classrooms and digital learning environments. The company's website features an online store where customers can purchase books and find resources tailored to different grade levels and subjects.

Scholastic also offers a variety of services to educators, including professional development, curriculum resources, and instructional programs designed to support literacy and learning. These resources are available in various formats and can be integrated into classroom teaching to enhance educational outcomes.

For parents, Scholastic provides guidance on children's reading and learning, as well as books and products that can be used at home to support their child's education. The company's commitment to literacy extends to partnerships and programs aimed at increasing access to books and educational materials for children in underserved communities.

Overall, Scholastic's offerings encompass a broad spectrum of educational materials and services that support the academic growth and development of children from pre-K through high school.

Scholastic Customer Reviews Overview

Scholastic is a global company known for publishing educational materials for schools, teachers, and parents. They offer a wide range of products including books, literacy resources, and software for pre-K to high school students. Scholastic is recognized for its book clubs, book fairs, and classroom magazines that aim to foster a love of reading and learning. Additionally, they provide teaching resources and online tools to support educators and students in the classroom.

Scholastic In-depth Review

In summary: Scholastic is a well-established company with a strong history in providing educational materials and books for children and educators. Their website offers a wide selection of products, is user-friendly, and provides valuable resources for enhancing educational outcomes. While pricing is competitive, they offer various discounts and promotions. Customer service is responsive, and the company shows a strong commitment to community involvement and literacy initiatives. Scholastic's dedication to inclusivity, sustainability, and ethical practices further solidifies its reputation as a leader in educational resources.

Company Overview: Scholastic has a rich history and background as a trusted source of educational materials since its founding in 1920. Its mission to encourage the intellectual and personal growth of all children is evident in its diverse range of services and products, which include books, educational resources, and digital platforms designed to support both educators and students.

Product Selection: Scholastic boasts an impressive variety and range of books, catering to various interests and reading levels. Their educational materials and resources are top-notch, providing valuable content for different subjects and skills. The age appropriateness and genres of their products are clearly marked, making it easy for customers to find suitable options for children and students.

Website Usability: The website is well-organized with clear navigation and layout, allowing users to find what they're looking for with ease. The search functionality is robust, offering filters and categories that help refine results. Additionally, the site is mobile-responsive, ensuring a good browsing experience across various devices.

Pricing and Value: Scholastic's pricing is competitive when compared with other educational book retailers. They offer regular discounts and promotions, and there are membership and subscription options available that provide additional savings and benefits.

Customer Service: Support is available through phone, email, and chat, with service representatives being both responsive and helpful. Customer feedback and reviews on the site and across the internet generally reflect a positive experience with Scholastic's customer service team.

Educational Impact: Scholastic has made a significant contribution to learning and literacy, providing a wealth of resources for teachers and educators. Their products are designed to engage students and have been shown to positively impact student outcomes.

Ordering Process: Placing an order on Scholastic's website is straightforward. The site offers multiple payment options and ensures the security of transactions. Customers receive clear confirmation and receipt of their orders.

Shipping and Delivery: Scholastic provides various shipping options and costs, with packaging quality that ensures products arrive in good condition. Delivery is timely, and tracking information is provided to customers.

Returns and Refunds: The return policy is clearly outlined on the website, and the refund process is handled in a timely manner. Customer satisfaction with the resolution of returns and refunds is generally high.

Community Involvement: Scholastic is actively involved in literacy programs and initiatives, forming partnerships with schools and libraries. Their corporate social responsibility is evident in their commitment to fostering literacy and education globally.

Online Resources and Tools: The company offers a range of educational apps and platforms, interactive learning tools, and access to teaching guides and materials, which are invaluable for educators and students alike.

User Experience and Testimonials: Customer testimonials and stories featured on the website and other review platforms often praise Scholastic for its positive impact. User experience case studies highlight the effectiveness of their products and services, contributing to the company's strong reputation and trustworthiness.

Accessibility and Inclusivity: Scholastic makes concerted efforts to include diverse books and materials in its catalog. It provides support for special needs and ESL readers and offers multilingual resources, ensuring accessibility for a wide range of learners.

Environmental and Ethical Practices: The company demonstrates a commitment to sustainability in production and shipping, ethical sourcing of materials, and eco-friendly practices, reflecting a responsible approach to its business operations.

Future Outlook: Scholastic continues to innovate with upcoming projects and initiatives. Its plans for expansion and growth, while maintaining a strong industry position, show promise despite potential challenges in the evolving educational landscape.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Scholastic in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Scholastic. Include key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Scholastic.

Overview of Scholastic complaint handling

4 Scholastic reviews first appeared on Complaints Board on May 14, 2008. The latest review A Reader's Paradise - Scholastic Inc. Review was posted on Mar 7, 2024. The latest complaint Scam charges was resolved on Oct 09, 2008. Scholastic has an average consumer rating of 4 stars from 4 reviews. Scholastic has resolved 3 complaints.
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Scholastic phone numbers

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+1 860 429 5686
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Scholastic Category

Scholastic is related to the Books and Magazines category.

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