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Resolution Health Medical Aid Complaints & Reviews

Resolution Health Medical Aid / Incorrect procedures

Feb 10, 2016

Hi I am with Resolution Medical aid and had a colons copy etc done. Please note this was done in his rooms and the medical aid said it was all paid for there Before going to doctor I had to get authorization which i did on the 16/17.11.2015. I got a call from the doctors accounts department to say we owed them x amount. on phoning Resolution I discovered that they had paid this out my savings. I was fuming I phoned and have requested the voice recordings since January and up till today I have not had one person being able to supply me with it. Not once on that voice recording did they say I would...

Resolution Health Medical Aid / Incorrect information given

Mar 09, 2015

Last week I phoned in to get information with regard to cancelling my medical aid. At the time the computers were down and the service person could not give me the required information. However she did tell me to email after the 7th of the month to have my medical aid cancelled for the end of April. Today when I phoned back I was told that I was supposed to email before the 7 and I would now be charged for an extra month. When I requested a supervisor I was told that he was busy and would phone back. This was at nine thirty. By three o'clock he had not phoned back so I phoned again, only...