Nationwide Medical Equipment reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Nationwide Medical Equipment
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Double billing and lying
Nationwide Medical Inc. is truly one of the most unethical companies out there. When I was diagnosed with sleep apnea six years go, my health insurer, United Health Care, contracted with Nationwide Medical to supply me with a C-Pap machine and associated tubes and masks. The machine worked great and I got regular shipments of tubes and masks.
After three years, I inquired about getting a new machine, one with a self-contained water tank because I lived in the Northeast. I had grown tired of attaching an external tank in the winter. Nationwide Medical told me to wait another two years. Little did that I know under United Health Care rules, I was actually entitled to a new machine.
I did not know any better so I waited. My machine broke. I called Nationwide Medical and one of their dopey phone people told me I would have to call back the next week. I explained to this goofball that the C-Pap machine was actually a necessity and my health was imperiled without it. She agreed to file the paperwork. After suffering through two sleepless nights, I called United Health Care two days later and one of their reps told me not one stitch of paperwork or a phone call was made on my behalf by Nationwide.
United Health Care got the ball rolling and within a week, I had a brand new C-Pap machine. Here's where it gets interesting. Nationwide Medical then sends me a bill for the machine. Before I write a check, I called United Health Care which informs me that they indeed paid for the new machine in its entirety. I toss the Nationwide bill out.
Days later, I get a legal notice from Nationwide with a demand for me to sign it which obligates me to send the machine back when I am done (presumably when I'm dead) and be responsible for any and all a repairs to the "rented" machine. I call United Health Care again and was again told the machine was mine to own.
At this point, I am steamed and ask United Health Care to remove Nationwide Medical as my tube and mask supplier. Now, months later, what do I get in the mail from Nationwide? A bill for $458 alleging that I owe two months' rent on the C-Pap machine which has already been bought and paid for by United Health Care.
Warning
Warning!!!...Do Not do business with Nationwide Medical Inc. Look online for your CPAP Supplies...they will be 1/2 as expensive!! They will also let you know the price before your hit with a HUGE BILL!!! Other Companies will send you what you order, not things you haven't and then bill you for it, like Nationwide Medical does. I only hope I have helped...
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Was shopping for CPAP supplies. Contacted a Nationwide rep. Was told they would have to contact my insurance company to see what my plan provided. I spoke with other companies finally choosing Apria Health Care. A week later received a shipment of approximately $100 dollars worth of supplies. I didn't pay attention when I unpacked it and assumed it was from Apria. I used the supplies. A week later I got a bill from Nationwide for over $800. I called them and told them I did not authorize this purchase and that the amount billed was insane. After a lengthy conversation I asked, "What would it take to resolve this so that I never hear from you again, I never get a bill, phone call or any other contact." She said we could settle this for $200. I confirmed that that would end our relationship totally and she said it would. I felt it was worth $200 to avoid the aggravation and gave her a credit card number. Before long I began receiving robo calls to pay my balance. I called and spoke to a rep. She said that she could see in the notes that the account was closed and settled. She promised that that would be the last time I had contact with the company. Today I got a bill in the mail for $74.52. I have no idea where the $74.52 amount came from.