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HotelReservations.com Complaints & Reviews

HotelReservations.com / gulf coast inn reservation april 26 2019

Pe
Jul 31, 2019

Never refunded any amount after cancellation . Totally mislead policy on refund. Never again☠️ I have been dealing with my banks Visa card for 90 days and they are still attempting to resolve dispute .I contacted hotel general manger who actually confirmed I was due a refund based on hotel reservations policy. Based on that fact I was overcharged and still haven't received my partial credit.

HotelReservations.com / misinformation

Su
Aug 27, 2013

I was trying to book a reservation at Gaylord Resort in Grapevine, Texas. When I googled the resort, I was led to HotelReservations.com. When I asked the representative, Sandra, if I was contacting Gaylord directly, she indicated that I was. I asked her if there were special rates for Baylor patients. My son had had surgery earlier in the summer, and we went back on August 21 for a follow up visit with his surgeon. Because we were from out of town, I wanted to book a room at Gaylord to celebrate his progress. Sandra put me on hold and said she would "check" to see if there were any special...

HotelReservations.com / bad business/overcharges

Ke
Aug 26, 2011

I booked an ocean front pet friendly room in Myrtle Beach. I upgraded to an ocean front pet friendly "suite" appx &30.00 more a day. I even called back 2 times to make sure ocean front pet friendly suite. Yes, yes, yes. I also called to make sure there was no additional fees for dog because there was a surcharge on my bill for $49.32. No additional charges. Well, I get to check in, 2 rooms are booked (I only booked one) and she needs my credit card for the additional $50.00 pet fee. Plus they do not have suites that are pet friendly. I know its not there fault so I check in. I call...