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Dunster House Ltd Complaints & Reviews

Dunster House Ltd / Patio Door fails to work properly

Da
Oct 01, 2011

They require you to check the product before installation. For patio doors, this can only be partially done as you cannot reproduce the final installation without glass and beading being fitted. I had a window as part of the same delivery - in that case the beading was prefitted and so proven that it fitted - the glass was also relatively small in size, so this was sufficient to confirm installation should be ok, which it was. As there were only 3 sentences on their universal instruction sheet which referred to patio doors, you had to foresee the next several steps in installation as the...

Dunster House Ltd / Fraud

Ch
Sep 22, 2011

I have ordered two double glazed windows. Doors will not open. When I tried to complain, my measurements got the blame !

Dunster House Ltd / Poor customer service

Wa
Aug 26, 2011

Recently ordered a summerhouse from Dunster House but when I ordered I checked availability and was told the maximum time would be 2-4 weeks but because the one I wanted was in stock it would be 2-3 weeks. Next day I received a call from them stating the roofing felt wasn't part of the price so I would need to add that to the order for another £160 and despatch would be in touch in a few days for delivery date. I heard nothing from them for 2x weeks and so we phoned them. They then said that they were waiting for a spare part (they are a manufacturer of summerhouses what spare part...