Disney World Complaints & Reviews

Disney World - Virginia, Manassas / customer service

Jun 25, 2018

I've gone to Disneyland & Disney World 5-8 times in my life & the magic is gone. It is no longer the Happiest Place in Earth & it is all because of the employees I met on this trip, could care less if you are enjoying yourself or not. I understand that it is a JOB to them, that they are hot, bored & over it, but for the amount of money it costs to go here, I could purchase an airline ticket, hotels & food in Hawaii for a week !!! & I live on the East coast. It's a Small World's exit walls like they have NEVER been replaced. Fans to circulate the air or water misters are needed badly in all...

Disney World - Florida, Orlando / 1st visit ever

Mar 03, 2016

First visit ever to Disney ended up to be a disaster!I never went as a child myself so my goal was to get my kids to Disney one day! Middle class family experienced a lay off and job changes for past few years still was trying to find a way before my kids got too grown for certain things. Saved for a year got to Disney and the 1st day my daughter got terrible sick over 103 fever vomiting body aches. So I stayed in hotel room with her for days to take care of her then my son couple days later got the high fever. And remember this is our first time ever at Disney so we asked if we could get refunded...

Disney World / Rip off

Aug 22, 2015

To go to any disney park cost $100. 00 pp amazing is it! And on top that they charge you $15. 00 to park, i'm going to the park where else i can park is not i park the car and leave there and go some place else, sure be free and the same thing on hotel blv in disney downtown those hotels ae doing the same thing charge the customers $15. 00 a day to park the car (Unbelievable) with the past of the years is amazing how this company as became greeting and ripoff peoples no mercy We floridian and the rest of usa sure considered about this and stop going to disney in central florida they are more company created more Fun parks lets given a try and let disney wondering What they did wrong.

Disney World - Florida, Orlando / Kids with disability

Apr 12, 2014

I joined the passholder program in 2011, i have a blind 7 year old daughter the way they where handling the fast pass was great for her since she gets severe light painful light flashes when she is in the outside, the only reason i re joined back in 2012 and 2013 was because of the help and joy she got with the old past pass sistem, we went back to disney in 2014 and everything changed, they gave us the new fast pass sistem and i was informed that it was changed because some people where abusing it in the past, i sended 3 letters to walt disney world with no answer, so i decided to not to pay...

Disney World / Just because this did not happen to you does not mean it does not happen.

Nov 10, 2011

Short and Simple. There is no place to go and complain about anything regarding Disney World. I spend over three hundred dollars in tickets for two rides. At magic Kingdom, most of the rides were out of service. It literally took an entire day just to get on 2 rides. My 6 year old daughter was so disappointed and I was so upset. This is definitely going down hill. The place is not being kept up and it looks dirty. Save your money and go to old town in Kissimmee. You will have a better time there! Don't get suckered in, it is child abuse to put your children through what we wne through!

Disney World / Robbers


THEY ARE PREPARED TO STEAL EVERY FAMILY DOLLAR theyre trained to steal it from beginning to end if an accident happens you can be crushed at any moment Thieves, thieves, robbers, thieves, not returned the money from tickets that I did not used ladroes e ladroes sao os que eles sao... the clerk did not tell me anything that tickets are not returnable, shame for this crap disney

Disney World / Penny wise, dollar foolish


I booked a stay at Animal Kingdom for 5 days - but could not come in on Friday because they did not have rooms available for me on Friday. So, I will stay at the DoubleTree in Downtown Disney for just Friday night. Disney is supposed to transport my family from the Orlando airport to Disney for free. But, this only applies if you come in on the day of your stay - even if you could not get a room at Disney. I asked them to take me from the airport to Animal Kingdom - they also said no. So, I will pay the extra $50 to get to the DoubleTree, but as a person of principle, this will be my last trip to Disney!

Disney World - Florida, Orlando / entrance


Getting in the front gate you are treated like a criminal. They don't just poke a stick in your bag. They drag the zippers all the way down so all your things are hanging out of the bag and even want to go through your money purse. When I said don't steal anything, he said it is protect you. I don't feel protected having some stranger riffle through my bag and money purse. I don't know if they are one of Disney pedophiles or outsourced criminal searching my bag. Why should I trust a LOW paid employee who has to take a crap job at Disney. Then you have to go to the...

Disney World / Not kid friendly


Disney World is a joke.Happiest place on earth, I hate to see unhappy place.I took my wife and 6 month old boy.He somehow lost his shoes and I was threaten on more than 1 occasion to have security called on me if I did not leave park and go get him more shoes.It would have taken 4 hours to exit park, exit monorail, exit parking lot, drive back to hotel and return and go back through all the lines.But my fast pass was still 6 hours away so I guess I could have made it, huh.All because a baby 6 months old had no shoes.Guess he would cut open his foot walking through the park at 6 months...

Disney World - Florida, Orlando / I was ripped off


I had a one day ticket for 6 people in my party. We arrived at the park, (Epcot}by 10 am on 6/18/2008 .At 1:50 pm we entered the Sorring ride. They posted a 90 min wait and we waited 2 full hours. We were the next party up to go in the ride and they anounced the ride was closed and every one needed to turn around and leave the way they entered and the crowds were all trying to exit via the exits. This was not working very well and every one was very upset.The staff was very unprepared for this and they were rude to all the customers. We were told the ride was closed for the day. Not only wa...

Disney World / Disney is going down the tubes

recently called to inquire about going on another Disney trip because of a new promotional plan and I spoke with 2 representatives on the phone on 2 separate occasions and both were less than magical. When I used to call the Disney World number (407) W-Disney the people made you feel special and made you look forward to your visit and even made suggestions for places to eat and attractions to visit. Now it's as if they can't wait to get you off the phone and act as if you're bothering them. They get paid to do this, if you don't like your job, leave. I thought it was just...

Disney World / Poor service!


My wife has Multiple Scerlosis and was told that she can not come into the Disney Theme Parks after we purchased our disney vacation package, with her Segway which she has a medical prescription to have and absolutely needs to get around. She is 33 years old and they told her she will need to use a wheelchair or electric cart, which they do not provide without extra charge. Disney customer service personnel advised me Segways are a safety concern and that is the reason they are not allowed in the park. However, Disney offers tours with Segways and certain employees are allowed to use...