Sort by: Date | Popularity Complaints & Reviews / Stay away from these guys

Aug 23, 2011

I booked a hotel 3 days ago and have tried canceling my reservation today due to a hurricane hitting Charleston the same time I'll be down there. I finally got customer service and they said that I'll need to cancel the reservation with the hotel. I call the hotel and they said they can cancel the reservation without any fees but that they cannot refund my money because cheapostay charged it. I attempt to call cheapostay back and get hung up on the first time, second time I get passed to another person after I explain my issue (this happened three times with 15 min wait time... / They just wasted my time

May 17, 2011

What the...I tried booking hotel rooms from their website, but after I submitted all my info (address, credit card #, etc...) I didn't get any confirmation # or anything. I tried it again and had gotten the same result. I called customer service (twice). The first person I spoke with said that the reason was "the price of the hotel had increased". The second person, asked for my info., and said that they didn't have any reservations on their record. And YES, the CUSTOMER SERVICE WAS VERY RUDE AND WAS NOT HELPFUL AT ALL! I definitely don't recommend this website to anyone. THEY ARE ADVERTISING "LOW PRICES " THAT ISN'T VALID. They just wasted my time. / Scam


I reserved a room with on 10/14/2010 and the funds were taken out of my bank account on 10/18/2010. As we were checking out of the hotel they told us they hadnt recieved any information or verifications from cheapostay, so i had to pay again. When the hotel tried to call them on a saturday to get the information chaepo said they couldnt give out the information until monday. They had 9 days before we stayed at the hotel to give them the information and never did. When i tried to email cheapostay, the emails kepts getting sent back to me saying that the email address doesnt...