Business Insuranceinsurance denies business loss from water disaster

This review was posted by
a verified customer
Verified customer

I have a small Drycleaning business in Bloomingdale IL and have had
Travelers insurance since August, 2010 for my Drycleaning business
protection insurance.The insurance was sold to me by a broker. His
information is "Global Insurance Agency, 3330 dundee rd. #Suite C-1,
northbrook, IL 60062. TEL: [protected] | FAX: [protected]. The
policy number is IS680 6664R552. His agent explained to me of the
coverage that will cover and give my business(liability and personal
property) protection from water and fire damage and I started having
Travelers Insurance.On July 3, and August 31, 2013, there were water
leakage accidents occurred and I had loss my property as well as
customer liability about $15, 000 estimated. I reported a claim #EYA5089
to Travelers Insurance claim department and they sent an adjuster,
Steven Kenyon -[protected].I received a denial report from him after
inspection. The reason was due to exclusions in the policy. That's was
all they did.I have been told by many other agents that this did not
seem to right. First agent/broker did not talk or show about any
exclusion policy when I started having service.Second, I have paid all
premium for last few years without delaying with belief of full business
protection from a disaster that might be happening and expected
Travelers to work for litigation for this accident but their
agent/broker did not take an action. Even I was not able to hold of them
to discuss about the accident. Their ethic level was very much
disappointed. Actually when I had a chance to talk with an agent one
time, she advised me not to claim. The claim would be a bad factor for
my insurance premium increase. This does not sound right. I want to get paid back for the money loss due to this accident.
On March, 2014 I gave complaint to the Travelers Company Inc. They replied me saying they will reopened the claim and legal team will review. Today I checked the status of the claim and it showed "Closed". Is it closed? I am questioning their ethical level for running business for their customers.

I want to get paid back for the money loss due to this accident.

Comment Guidelines

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.