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Build.comWrong item

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I have ordered a bathroom faucet from www.build.com and received the wrong one. And it was way cheaper that the one I paid for.
I wanted to exchange it and the right one, so I emailed customer service and even sent them photos. Days passed and there was not reply, so I went to their website and found a phone number. I called so many times but they never picked up. I really need them to contact me as soon as possible! I want to get the right product or a refund!

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