Bright Forest Technology / guess how much I love you cot bed bedding substituted for fake cartier love bangle!
Earlier in March 2019 I attempted to order a Guess How Much I Love You 4-piece cot bed sedding set at the price of £50.98 plus £10 p&p. This set was in vogue about 2/3 years ago and the price was camparable with that in the UK, except everywhere was out of stock! Initially I tried to place an order a couple of times but each time my payment was declined. I contacted my bank a couple of times and the second time they checked to see if the company was black listed, which they did not appear to be, and stayed online to authorise the payment while I placed my order. It was only today that I realised they had taken £66.31 out of my account instead of a total of £60.98!
I did check to see if I could get a refund if it failed to arrive. They also advised to check to see I get an order confirmation, which I did receive. I also received an email with a tracking number and everything appeared to be in order. That was until I checked my emails while not at home and found my order had been delivered! On arriving home I found a small padded envelope through my letterbox with the same Royal Mail tracking number! On opening the package I found a silver coloured (probably chrome plated) "Cartier" Love Bangle with coloured "stones" in a cellophane bag with the little screwdriver that are sold with these bangles. Suspicions aroused, I took it to a reputable jewellers and asked outright if it was genuine or a fake? They confirmed that it was a fake and mentioned various things that were wrong with it, which I had already researched.
I have emailed Bright Forest Technology for a few days now and each time I have had a reply. However, despite the fact that I have told them they sent the wrong item and that I received a fake product which is against the law here in the UK, as well as in Singapore, and that I want the correct item to be sent, they have stated that the item is no longer available and the bangle was sent out in error! Initially they offered me 25% compensation, which then increased to 28%, all of which I have turned down. The also had the nerve to suggest I sell the bangle or give it as a gift to a friend! I reiterated that I want a full refund including postage and would not be accepting their offer of compensation and would not insult my friends by giving them a fake product as a gift and that it was against the law to sell counterfeit/fake goods, both in the UK and Singapore. I also said that I was in touch with my bank and would be reporting them to customs. Today I received a much shorted email offering me 30% compensation!
I have been in contact with my bank, Lloyds, and they have suggested I get a letter from the jewellers confirming that the bangle is fake. Once they have received this they will issue a full refund for the amount that I paid.
The email address from this company is cs3
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