The complaint has been investigated and
resolved to the customer's satisfactionResolved Bridges Boxers — Boxer Puppy
resolved to the customer's satisfaction
Prior to purchasing our dog from this business we inquired about breeding and lineage. We were particularly concerned about potential heart and hip issues as we know that can be a problem with this breed. The breeder indicated that her male(our dogs sire) ‘Diesel’ (AKC#WS43210801)had been genetically tested for both heart and hip issues and found to not have any issues. She further indicated that ‘Via Availing Intuition’ (our dogs dam) (AKC#WS37285301) had been tested and found to have no heart issues. When we went to meet the puppy and decided to purchase him, the breeder indicated that she would mail us his certified vet check and a copy and health guarantee.
Over the course of the next 6 months we became increasingly worried as each date we were promised this information from the breeder came and went. There was always a new excuse or sensational story. In addition, this breeder would seldom return our calls or text messages and it often took weeks to hear back from them. To date we have not received this and can only assume that it was never actually performed.
While all this was going on we took our dog to the vets who checked his heart and found a heart murmur. Our veterinarian indicated that this type of murmur is genetic. A subsequent vet check revealed our dog also has bilateral cherry eye which is also an inherited genetic condition.
We have already incurred thousands of dollars in vet bills as a result of these issues.
We have contacted the breeder several times to request some sort of restitution for their false claims and misrepresentation of the facts. They advertise their dogs as being of superior breeding and to be free from exactly the types of genetic defects our dog has. In addition offer a health guarantee on their website which we have found they do not honor.
The fact is we paid a premium price for our dog based on this business’s claims of quality which turned our to be false. In addition they claimed at the time of the sale that our dog had been inspected by a veterinarian and have yet to produce any documentation to this effect. The breeder lied to us about the quality and circumstances of their dogs and has repeatedly failed to make the situation right.
The complaint has been investigated and resolved to the customer's satisfaction.