The complaint has been investigated and
resolved to the customer's satisfactionResolved Brake Masters — Outrageous service!
resolved to the customer's satisfaction
I dropped my car off at Brake Masters at Oracle and Ina in Tucson Arizona to have my front brakes checked. My parents have done business with them for years, I have spent at least $600 with them and my friend does business with this very location of Brake Masters. I wrongly assumed that they were reliable and trustworthy.
They quoted me $560+ in repairs for my front brakes. I couldn't believe it. I wrote down a full page of details of things they said were wrong with my brakes. I could barely explain all the confusing things they said to my friend who is a truck driver. He assured me they were crooks and took my car to a local repair shop.
The honest mechanics repaired my front brakes with top of the line stuff for a total of $148 dollars and that is including tax and everything. Brake Masters at Oracle and Ina in Tucson AZ was going to rip me off for $400. What a joke. I paid them about $600 a few months ago for things and never double checked the work they did and was very suspicious that they ripped me off. Now I know for sure.
I am telling everyone I know that they are crooks. Stay away from Brake Masters. They just pick the best location and take advantage of people who are not experts at car repair. Who knows how much money they have scammed from my family over the years. It hurts just to think about it.
Here is one more detail that proves to me they are ripping people off. While I was talking to the Brake Master guys my truck driver friend was sitting right next to me. I wrote down everything the mechanic told me needed to be fixed and at the end I told him I needed to explain this all to my truck driver friend and get back to him.
The mechanic must have been sweating bullets, because anybody with basic vehicle knowledge would clearly see through his price and quotes. If the mechanic had any integrity he would have told the truth right then and there. I myself have changed my front brakes in the past for less than $70 bucks. I assume the labor costs should be $70 which means it should only cost $140 for everything + maybe $15 in taxes. That's what I paid at the local honest mechanics shop. If it weren't for my truck driver buddy, I guess I would have figured it out myself and man am I glad I did. Tell all your friends to avoid that place.