Resolved0 UK Ltd

49/51 Dale Street
England, Greater Manchester
United Kingdom - M12HF

Customer Support Phone Numbers

Postal Address
Po Box 553, Burnley, BB119GD
Plus Complaints & Reviews / poor customer service

Dec 20, 2017

I placed an online order at the end of Nov and paid express to have my item within 4 business day. My item was shipped 28/11/17 and arrived 20/12/17. My shipping cost was refunded but I asked several times for either a partial refund due to the inconvenience/having to go out and purchase... / shop elsewhere

Oct 16, 2017

Geez, so terrible. I am just out of words... Your customer service is a joke. If any problem occurs you offer nothing instead and don't resolve it at all... What kind of service is that??? You have been operating for several years, was it so hard for you to improve everything that people tell... / Stay away

Sep 18, 2017

Never thought I would complain about them, I've been their regular customer and everything was fine. I have no idea why they changed, but it's not for the best, for sure. Maybe they changed their management, who knows. Long story short, I've been waiting for my refund for two months. I... / I do not recommend them

Apr 19, 2017

I bought from Boohoo in the past and I can't say that I was 100% happy. They often made mistakes and were highly unprofessional. In my opinion things only got worse. I bought an item from Boohoo and paid extra money for fast delivery and despite that they did not apply the expedited shipping. It... / Never received my items. Horrible experience!!

Jan 21, 2017

I made a order early in December last year, only to get an email from the company that their orders are being held in customs. After a little more than a month or so, I received another email stating that I will get a refund and still get my order. I received a new tracking number and... / Product

Jan 16, 2017

I paid for express shipping and my items came 2 weeks later. Not to mention one of the items was so musty I can't believe they would pack it to sell. They obviously gave me used clothing and attempted to cover it up with stinky perfume. Never order from this company you will regret it! I... / Never received my package & boohoo has not answered a single email concerning this issue

Dec 21, 2016

I ordered a package around Black Friday and was told to expect my package around December 9th. It's now December 21st and I haven't received my package or any updates about its status. Until a few hours ago the tracking website still said the expected arrival date of my package wa... / Terrible!

Oct 19, 2016

I saw a lot of terrible reviews about Boohoo, but still decided to give them a chance. I have purchased a lovely dress from Boohoo and could not wait to get it. Three weeks passed and I thought that it was taking too long so I contacted Boohoo customer service and asked what was going on... / Terrible experience

Mar 31, 2016

These people are liars! Purchased some clothing from Boohoo and when my package finally arrived quality of the clothing was extremely cheap and there were also several small damages. I contacted their customer support and they said that I have to pay for the return shipping. Then I went to... / Unacceptable

Feb 09, 2016

I purchased a jacket from Boohoo but the jacket I received was too big for me, so I decided to return it in order to get a smaller one. When I contacted customer support they said that there will be no returns and no exchanges. They offered me a refund. That was pretty strange. Anyways, I... / Worst store ever

Feb 09, 2016

I had a coupon code for free shipping plus 25% off! So I decided to order something from Boohoo. I received a payment confirmation email and realized they gave me only $5 discount. I immediately contacted Boohoo customer service and was told that there was nothing they could do. So I asked... / Worst store ever

Jan 12, 2016

This is seriously the worst company I've ever! Products on their site look great, but in reality items are very poorly made. I was disappointed with my order so I had to return everything I ordered. I buy most of my clothes and accessories online and I never experienced something like... / Poor customer service!

Dec 17, 2015

I ordered five cute looking dresses from Boohoo with and paid extra for my items would e delivered within few days. Later they contacted me and told there was a problem with my post code, but it seemed strange. I also ordered some things from others sites using the same address and post... / They overcharged me and haven't provided any info

Apr 29, 2015

Scam, scam, scam. I ordered 3 pairs of jeans from the website I needed to pay $356.89, but these jerks charged me for $420. For what? I have no idea, as well as I couldn’t get any replies from them. The seller provided wrong email address and no phone number. I... / Delivery to old address

Apr 23, 2014

I placed an order for clothing to come to my only address which I have been at for over 6 months. Boohoo sent a confirmation email saying it'd be delivered to an old address they had on file. They also charged to the old address for my card payment! I emailed them several times and tried... / Bad-quality shoes and no communication with the seller

Mar 19, 2014

Don’t order from the website I ordered 2 pairs of heels from them, but the quality was so poor that one pair broke after a week, and the second pair arrived with broken heel. I contacted the customer services for 4 times, but they didn’t reply to my emails and...

Boohoo Clothing Company / Shipping delay

Sep 27, 2012

Hello! I made order from Boohoo Clothing Company website already two month ago and I didn’t get the package still. I am losing my patience. I don’t even remember how many times I tried to contact them and to find out the reason of delay. Please help me!