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BodyCandy
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2.7 19 Reviews

BodyCandy Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with BodyCandy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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BodyCandy reviews & complaints 19

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Newest BodyCandy reviews & complaints

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9:37 pm EDT
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BodyCandy The website was easy to navigate

The website was easy to navigate. The pop up that flashed every 2 seconds telling me what other people ordered was quite annoying. It keeps popping up over this message I type
The tip option on the payment screen is insulting to your customers. Tips are reserved for SERVICE transactions, not online retail stores, but I see that this company tries to gorge as much money out of its customers as possible. I have been a longstanding customer but I see that prices have skyrocketed and then they persuade you to GIVE more of your money to tip an online purchase! Wow!

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9:11 pm EDT
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BodyCandy I always shop BodyCandy for my jewelry

I always shop BodyCandy for my jewelry. Almost my entire face is pierced and they have very cool and quality products. Not long ago I had and an issue with a product (1st time in 15 years or more of doing business with them) and they went way above and beyond to make sure I was happy. I've never had any company work so hard to make sure I was happy at the end of the day and they really communicated with me. Very unusual these days. It's awesome knowing you can buy, worry free. They got your back. But the the products are so good... There's really no need to worry anyway!

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8:27 pm EDT
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BodyCandy Not only did the product that I purchased exceed my

Not only did the product that I purchased exceed my expectations in person, their customer service was just as exceptional! I reached out to them about an issue that was really out of their control yet they acted swiftly, going above and beyond to remedy the situation to satisfy me, the customer. It's refreshing to deal with a company such as yours. You now have a lifetime customer and many future referrals from me too!

After contacting customer service about an issue with the postal delivery service, they went above and beyond acting swiftly to remedy the problem. 5 Star Service!

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Is BodyCandy legit?

Our verdict: Complaints Board's thorough examination reveals BodyCandy as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, BodyCandy stands out for its commitment to quality and security. Clients considering BodyCandy should delve into its customer service record to gauge compatibility with their expectations.

BodyCandy earns 91% level of Trustworthiness

Perfect Trust Endorsement: BodyCandy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for BodyCandy. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

BodyCandy has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

BodyCandy has registered the domain name for bodycandy.com for more than one year, which may indicate stability and longevity.

Bodycandy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bodycandy.com you are considering visiting, which is associated with BodyCandy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

BodyCandy as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for BodyCandy have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

BodyCandy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Bodycandy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While BodyCandy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with BodyCandy sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • BodyCandy has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  1. Pros
    1. Diverse Jewelry Selection
    2. Affordable Pricing Options
    3. Frequent Promotions & Sales
    4. Customization & Personalization
    5. Positive Customer Feedback
  1. Cons
    1. Limited Brand Recognition
    2. Niche Market Focus
    3. Competition from Major Retailers
    4. Product Quality Variability
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Verified customer This review was posted by a verified customer. Learn more

BodyCandy It was quick easy and alot of options didnt have nesscarly

It was quick easy and alot of options didnt have nesscarly what I was looking for but I found several other really great options I can not wait to try some of these pieces! I have only chenged my jewlery ONCE.! I got the hoop from amazon and Ive had a pretty big reaction from it like piercing has not had a problem untill I put in the jewlery from amazon now its completely sore and throbbing to the touch! Like the type of pain that makes your eyes water and catches your breath! Hopefully the jewlery I get from here is good quality and will help clear up what ever is going on from the newlery from amazon!

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BodyCandy My cart was empty each time I logged in and free shipping

My cart was empty each time I logged in and free shipping limit was met, but I still had to pay shipping. Otherwise, I love this site and their products!
*edited to addcustomer service for back to me about shipping, and they were very nice. The shipping issue was a misunderstanding on my part, and I was satisfied with the resolution. I was SO happy with my jewelry when it arrived!

I emailed about the free shipping issue and the rep explained the policy in a very professional way. It was my misunderstanding. I still wish I could have qualified for that free shipping, but overall I was satisfied with my shopping experience.

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BodyCandy Excellent customer service/support!

I have been ordering jewelry from Body Candy for a couple of years now. The site is very easy to use and streamlines the shopping and purchasing process which I love. In addition, there's communication via email with the shipping and delivery status.
There was one piece of jewelry that I was disappointed with. I was sent a link from Body Candy to please write a review of the product. I noted I was disappointed with it. Within a couple of days, a member of the staff reached out to me to apologize and offer a credit or replacement. She was really friendly and helpful and genuinely wanted my satisfaction. I selected a replacement for the item and it's great :)

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BodyCandy In my original shipment I received one rather than

In my original shipment I received one rather than a set of gauges, but upon contacting customer support everything was fixed! Very nice customer support and super helpful, remedied the situation so quickly! I have placed several orders since with no problem at all, I highly recommend for the quality jewelry and having a way to contact someone for assistance with orders.

In my original shipment I received one rather than a set, but upon contacting customer support everything was fixed! Very nice customer support and super helpful, remedied the situation so quickly! I have placed several orders since with no problem at all, I highly recommend for the quality jewelry!

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BodyCandy My order didn't move for a while but the support team

My order didn't move for a while but the support team wrote me, before I even had to, to tell me that they were paying close attention to my order since they saw it wasn't moving. Last year I order a pair of barbells for my bestfriend as a part of her christmas gift and I received rose gold instead of gold, I wrote to the support team with a proof of the error and they sent me another pair with express shipping for free! Always had great service with BodyCandy, may seem like a scam since it's so cheap but really it isn't! I also react a lot if my jewelry isn't in real gold/white gold but the quality of their jewelry is so good I never had any problems!

Like I said, the customer service is amazing. They answered really fast and sent me another package right away!

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6:03 pm EDT

BodyCandy Just don’t make any purchases from this place

First of all they take forevvver to ship jewelry, and on top of that I paid to have it shipped within a reasonable time frame to no avail. The knee-clincher it that I paid $45+ For a nose ring that fell out of my nose in three days, and this was the initial piercing, so I lost out both ways.. 👎🏾👎🏾👎🏾 Goodbye $100👋🏾

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3:48 am EST

BodyCandy scammers

I ordered sunglasses from them in October (I was going to take a trip to one south country), but they never arrived and I had to travel without them.
It's almost the end of November and the sunglasses aren't here. Moreover, it turned out they were never dispatched and it makes me think that this company is a rip-off.
By the way, the glasses are in stock, so there's no reason for them not to ship it. big big mystery...

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MCoaxum
, US
Mar 04, 2020 8:15 am EST

I placed a order 3 days ago and I still haven't received a confirmation of shipment. I contacted them numerous of times and haven't been replied to yet. Do not buy from them

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L
5:18 am EDT

BodyCandy never buy anything from them

They are sooooooo slow. It takes them 2 weeks to send you a tracking number. It only means that they are slow in shipping your items out.
When I checked where my order was supposed to be, the number was wrong. Called them several times and they finally found a solution: they thought it would be a great idea to give me a new number. Great. Strange you didn't offer it when I called for the first time. It was so obvious and I even asked for it, but they preferred not to listen to me. Oh well. It took them 7 days more. What else slow? Well, the delivery. 3 weeks. I got a wrong order, sent it back willing to replace. 5 weeks more and it's still nothing.
Guys, one simple advice: run away.

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5:34 am EST

BodyCandy Avoid!!

This is a terrible website, do not buy from them! When I found www.bodycandy.com it seemed like a great deal so I ordered some stuff and in total paid $50. They said that they'll ship my items within 7 days but 7 days later nothing happened. I was supposed to get some information regarding my order status, but no one contacted me and I did not receive any notifications that my order was shipped. There was also no tracking number! It is now over a month and no one from Bodycandy contacted me and my order is still missing and I have no idea what to do! Can someone please help me? I want my money back!

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12:50 am EDT

BodyCandy order did not arrive on time

I ordered something from www.bodycandy.com and needed the stuff as soon as possible so I paid some extra money for over night delivery.
They assured me that I'll get my order on time but it did not show up.
I actually received my order only three days later and it was a complete failure.
I contacted these guys and asked them to refund the money which I paid for the over night delivery and they refused.
Will never order from them again, completely unreliable company.

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3:18 am EDT

BodyCandy Their jewellery was awful and bad-quality

I want to war other people that the company www.bodycandy.com is big scam, so please be careful. I have ordered two jewelleries from the seller. But they were so cheap and made from terrible material. I wore them only twice, but now the jewellery was lying in my drawer and I couldn’t wear it. I was so upset and tried to contact the seller, but this guy left the wrong email address and all my efforts to reach the person were completely useless. Stay as far as possible from this company.

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Brocko
, US
May 10, 2014 1:14 pm EDT

I bought belly jewelry from www.bodycandy.com. Yes, it looked nice, but the material was bad, and I didn’t think that it was surgical steel, because my belly was irritated by this jewelry. I wore it within 3 days, but it was really painful and my belly became red. So I won’t’ recommend anyone to buy from them, because the material of jewelry is really bad. I wonder if there are other people, who had the same experience. Let’s share views about this website.

jamesisajeweler
jamesisajeweler
Atlanta, US
Aug 15, 2014 1:37 am EDT

Hi Brocko i'm an Atlanta retail jeweler and after reading your post here. I assure you that you DID NOT BUY SURGICAL STEEL! You bought a metal that has NICKEL in it, and this is the cause of your skin irritation. The NICKEL content in the metal the jewelry was made with.

ComplaintsBoard
B
6:00 am EDT

BodyCandy Their earnings simply broke into two parts

I bought earnings from the website www.bodycandy.com. I haven’t paid large sum for the order, but the seller stated on the website that his production and jewellery was great and durable. I got the earnings and when I opened the box, one earning fell on the floor. It simply broke into two parts. I was shocked and asked to change the earnings, but the seller refused and hasn’t told me why. Scam and the worst website!

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5:45 am EDT

BodyCandy The seller hasn't warned me that the order was cancelled

I ordered jewellery from the website www.bodycandy.com. I didn’t get any confirmation email, so I waited 3 days and decided to contact the seller. I was dazed by the reply. The seller cancelled my order and he decided not to warn me about it. I was shocked and asked for the explanation, but this guy simply vanished and stopped to communicate with me. Awful services, company and it was the worst experience.

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3:43 am EDT

BodyCandy They scammed me and haven't provided any info

I placed order on www.bodycandy.com. I paid through PayPal and got invoice only from them. The seller hasn’t provided any info about the order or delivery. As well as this guy hasn’t provided receipt. I tried all ways of how to reach the seller, but all them failed. I have no idea what to do now. I need to find these scammers and get my money back. I hope PayPal will help me. Good luck to other customers.

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4:19 am EDT

BodyCandy The seller only promised money back

I ordered jewellery from the company www.bodycandy.com. I got the broken jewellery, so I immediately contacted the rep. The seller promised money back guarantee within 30 days, but it was also lie. They simply ignored me within these days and after they informed me that it was too late to return money. So be careful if you use this website or leave comments if you have horrible experience with this seller. Please, share this info.

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7:48 am EDT

BodyCandy The website is rubbish. No delivery or the orders

I ordered earnings from the website www.bodycandy.com. I paid through PayPal, and these jerks provided the confirmation info. After 5 days I haven’t received the order. After 10 days these jerks haven’t replied to my emails. I contacted PayPal and asked to help me to return money back. They started to work on my problem. I only wanted to warn other people that the website is real scam, so don’t waste money.

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Micella Conlay
Kingwood, US
Aug 11, 2022 5:17 am EDT

I bought a few septum rings from them and whithin a week the balls literally broke and then the color came off of the other ring . Totally not worth the money their products suck

BodyCandy Customer Reviews Overview

BodyCandy is an online retailer specializing in body jewelry and accessories. They offer a diverse range of products including earrings, nose rings, belly button rings, and tongue rings, among others. Their selection covers various materials and designs to cater to different tastes and preferences. BodyCandy also provides customers with options for personalization, allowing for a more individualized shopping experience. The company aims to serve those looking to enhance their personal style through a variety of body adornments.

BodyCandy In-depth Review

In summary, BodyCandy is a website where people can buy many different types of body jewelry. It is good for finding many styles and the prices are okay for what you get. They also take care of customers with help and making sure things are safe to use.

Website Navigation and User Experience

Using BodyCandy website is easy. Finding jewelry is simple because everything is in categories. Pages load fast and it is not hard to look at on the phone or computer.

Product Range and Selection

They have many kinds of jewelry. You can find earrings, nose rings, and more. Many styles and designs are there, so most people can find something they like.

Product Quality and Material Safety

The jewelry seems to be good quality. They say it is safe for the body and they use materials like stainless steel and sterling silver.

Pricing and Value for Money

Prices are not too high. It looks like you get good jewelry for the money you pay. They also have sales sometimes which makes it even better.

Customization Options

Some jewelry you can make special like choosing different stones or colors. This is nice for people who want something just for them.

Customer Service and Support

People say the customer service is good. They help you if you have problems and they answer questions quickly.

Shipping and Delivery Services

They send things to many countries and usually it does not take too long. But sometimes there can be delays which is not so good.

Return and Exchange Policy

If you do not like what you get, you can send it back. They have rules for this, so you need to check if you can return or exchange something.

Payment Options and Security

You can pay with different ways like credit card or PayPal. The website is secure so you do not need to worry about your information.

Customer Reviews and Testimonials

Many people write reviews and most of them are happy with what they buy. This helps new customers to decide if they want to buy something.

Brand Reputation and Credibility

BodyCandy is known by many people who like body jewelry. They have been around for a while and seem to be trusted.

Loyalty Programs and Discounts

They have a club you can join to get points and discounts. This is good for people who buy a lot because they can save money over time.

Social Media Presence and Engagement

They are on social media like Instagram and Facebook. They talk to customers there and show new jewelry which is nice.

Environmental and Ethical Considerations

There is not much information about if they are good for the environment or if they make sure their jewelry is made in a good way.

Comparison with Competitors

Compared to other jewelry websites, BodyCandy has a lot of choices and the prices are similar. Some sites might have more high-end jewelry but BodyCandy is good for everyday styles.

How to file a complaint about BodyCandy?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with BodyCandy in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BodyCandy, including key areas of concern, transaction details, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against BodyCandy on ComplaintsBoard.com.

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Contact BodyCandy customer service

Phone numbers

1 800 694 1426 +1 (716) 650-2999 More phone numbers

Website

www.bodycandy.com

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