Frequently Asked Questions

What does Bitdefender do?

Bitdefender is a cybersecurity and antivirus software company that provides services worldwide and some services such as Bitdefender BOX (currently available in the United States), Canada, Japan, and select markets in Europe (France, Germany, UK, Romania, Austria, Netherlands, Belgium, Luxembourg).

Where is Bitdefender located?

Bitdefender is based in Romania.

What are the prices at Bitdefender?

The new monthly subscription plan costs $14.99 and includes the Bitdefender BOX Security Hub and one month of Bitdefender Total Security subscription for unlimited devices. Bitdefender BOX includes The Bitdefender Total Security, which operates on Windows, Android, macOS, and iOS devices.

How to get a refund at Bitdefender?

Bitdefender offers a 30-day money-back guarantee.
If you are disappointed with your Bitdefender renewal or with your purchase, you can contact the seller or Bitdefender’s customer service team.
You will have to fill in the form and afterward, they will handle your request.
Once the refund process is started, it takes up to 5 business days to be completed. Only orders that were placed online on their website can be refunded by customer service.
For purchases from other vendors, you will have to contact that seller for the refund instructions.

Is Bitdefender a legitimate business?

Customers seem to be relatively satisfied with Bitdefender’s service, and Bitdefender tries to keep up with resolving incoming complaints, so even if you encounter issues, they are likely to assist.

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