BitCloudVPS (bitcloudvps.com) review: Starter VPS — payment received, server never activated
I paid BitCloudVPS $8.50 in Bitcoin for a one-month Starter VPS in Reykjavik, Iceland, with Debian 12. The payment invoice said "Paid — thank you!" and promised that server provisioning usually takes about one minute. Despite that, about a day after payment the server was still marked "Provisioning," while the panel claimed that payment was waiting for processing. I received no working server or RDP/SSH access. When I attempted to contact support, the ticket page required a positive account balance, meaning I was being asked to add funds before I could even ask about my already-paid order. This was extremely concerning. I cannot verify the company’s intentions, but I strongly advise other customers to exercise caution and avoid paying until the company demonstrates reliable fulfillment and accessible support. BitCloudVPS should activate the purchased service promptly or refund the $8.50 payment, and it should allow customers to contact support about undelivered orders without adding more money.
Country of complaint: United States
Claimed loss: $8.50 USD paid in Bitcoin
Desired outcome: Activate the purchased VPS immediately or refund the $8.50; permit support requests without requiring additional deposits.
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Payment evidence for my BitCloudVPS complaint: I am attaching a redacted copy of the invoice showing PAID, 0.[protected] BTC, the Starter VPS plan, and the $8.50 charge. I removed the Bitcoin address and invoice reference for privacy. This is the invoice I received for the service that was still not provisioned at the time of my review.
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