Bikeinn

If you're thinking of purchasing a bike transport bag from BikeInn.com, be very careful and double-check everything. We had a negative experience when we ordered two bags that did not match up with what was shown in the video on their website. After reaching out to their customer service, we were informed that the video only showed a different, more expensive bag. We asked for a return authorization but were only given one after agreeing to pay the shipping costs ourselves. Eventually, BikeInn.com accepted responsibility and reimbursed us for the bags, but they refused to reimburse us for the original transportation charge or the Canadian duties paid. We ended up losing 19% of the total cost of the transaction. Under Quebec laws, this type of misrepresentation is considered illegal. To confirm that it wasn't a mistake on our end, we showed the website and products to multiple bikers who all agreed that BikeInn.com misrepresented the products that they ended up shipping to us. Overall, while we did eventually receive our reimbursement, the process was both frustrating and costly.

Recently, I placed an order on Bikeinn's website on December 7th, 2019. However, I followed up with them to inquire about the shipping date for my order. They informed me that the Shimano RC5 Blue EU 43 was unfortunately not available any longer, which caused a delay in my order. They presented me with two options: either remove and refund the unavailable product and send the rest of my order or replace the unavailable product with an alternative one. I declined both offers and was informed that they were still expecting the delivery of the Shimano RC5 Blue EU 43 and that it would reach their warehouse on or around December 12th, 2019. They advised me to either replace or delete the item from my order if it did not suit my schedule.

Sadly, I was disappointed to receive yet another message from them today. They informed me that the Shimano RC5 Blue EU 43 had not yet arrived at their main warehouse, although they had anticipated that it would have arrived already. They apologized sincerely for the delay and assured me that they were actively working to resolve the issue; however, they urged me to delete or replace the item if I could not wait any longer. Unfortunately, I feel frustrated that canceling my order remained their only solution.

Overall, the experience with Bikeinn has not been ideal. While I appreciate their communication, their apologies, and their sincerity, I find it troublesome that canceling my order has become their go-to solution. I hope that they will work to improve their inventory tracking to avoid misleading expectations and ensure timely delivery for future orders.

Bike Inn is relatively consistent in providing good customer service. However, there was one instance where their customer service fell short of expectations. Despite having ordered from their website multiple times without any issues, a recent purchase was damaged upon arrival. The customer opted for a return due to the damaged garment, and followed their usual protocol by reaching out to Bike Inn's customer service team for assistance.

Unfortunately, their response time was rather slow and lacked any personal touch. The customer felt as if they were communicating with a robot, as responses were extremely generic and failed to address the specific issue at hand. After two weeks of waiting for a legitimate response, they attempted to change their initial request to a voucher rather than a reimbursement for their item. Bike Inn rejected this request and instead tried to reimburse a portion of the cost of the damaged garment - an unacceptable resolution given the garment's damaged condition.

Moreover, they would only return the cost of the item; shipping fees were excluded from this refund. This made it incredibly frustrating for the customer, as it seemed as though Bike Inn cared little about their satisfaction or the quality of their products.

In essence, Bike Inn's customer service in this instance was inadequate and failed to meet the expected standard. Their inability to provide quality service incited frustration in the customer, and their commitment towards satisfying those who use their services was called into question.

My experience with Bikeinn was nothing short of a nightmare. I was excited to build a new bike wheel and ordered all the necessary parts from their website. However, my enthusiasm quickly turned to frustration when I discovered that one of the items I had ordered was out of stock. To make matters worse, their customer service was unhelpful and even sold me an item that they didn't have in stock. When I asked about replacing the item, I was shocked to find out that I would have to navigate a confusing process that included an extra fee. Despite my hesitations, I decided to follow their instructions.

To add insult to injury, the price displayed at checkout was not accurate and conveniently hid an extra shipping charge. I was charged for both the replacement item and the original order, even though the latter had not yet been shipped. I tried to remove the old product from my order, hoping for a refund, but Bikeinn did not credit me back for the value of my initial order.

All in all, I feel like I was taken advantage of by Bikeinn. Not only did they sell me a product that wasn't in stock, but they also charged me extra for the replacement item and sneaky shipping fees. In the end, I ended up paying for my original order plus the replacement part, as well as two separate shipping charges. Needless to say, I won't be shopping at Bikeinn again and I would advise others to be cautious when buying from them.

I had an unfortunate experience with purchasing from Bikeinn.com. While I initially ordered shoes and socks, what was delivered to me instead were snowboard pants. I didn't lose my cool and immediately contacted their customer support for assistance. Sadly, I was directed to an automated process for returns and not provided with a clear response regarding when I could expect my original order to finally arrive. Despite multiple attempts on my part to connect with their team, I did not receive any meaningful response.

Feeling frustrated and disappointed, I decided to take action by returning the incorrect items. However, even after doing so, I still wasn't able to get my hands on my original order of shoes and socks. Instead, I was informed that I would receive a refund - but still no indication of when this would take place.

I tried every available communication channel to connect with Bikeinn.com to solve the issue - from their Facebook page to their Instagram and WhatsApp accounts. Nevertheless, my efforts were met with silence. The items I had originally ordered were also out of stock at this point, which was very frustrating.

As a customer who has trusted Bikeinn.com with my hard-earned money and placed my faith in their services, I had hoped for a more positive experience. The lack of an apology and compensation, coupled with the agonizing inconvenience of not receiving my original order nor a refund, made my experience with this company completely unacceptable. I therefore urge fellow consumers to choose a different vendor for their biking needs - and steer clear of Bikeinn.com.

Unfortunately, my experience with Bikeinn (bikeinn.com) has not been a positive one. I ordered a pair of cycling shoes from them six weeks ago, and I have not received any information on the status of my order since. Despite paying a premium price for fast delivery and being promised a two-week delivery time, my shoes were shipped three weeks late, causing them to arrive well after my birthday. In addition, the tracking number that Bikeinn provided has not provided any updates on the status of my order, even though I paid extra for fast delivery.

I understand that the current global health crisis has created many difficulties for businesses of all kinds, but it is frustrating that Bikeinn has ignored all of my communication attempts. I have sent several messages and received no response, which is especially concerning considering the amount of money I spent on this order.

Based on my experience and reading other reviews, it seems that many customers have had trouble with lost or delayed orders from Bikeinn. While I cannot confirm this, it is clear that the company needs to invest more in improving their customer relationships. It appears that they focus more on their website and marketing than ensuring customer satisfaction.

Overall, I would strongly advise against ordering from Bikeinn. The lack of communication and potential for lost orders is not worth the risk, especially given the high prices of their products. You can find better options elsewhere without the added stress and frustration.

If you are planning on purchasing anything from Bikeinn, I would suggest that you think twice and take this as a warning about their services. My experience with them has been a complete nightmare. Their customer service is anything but customer-oriented, and they provide scripted and vague answers to basic shipping inquiries.

I placed an order with Bikeinn on July 2nd, 2020, and was given an estimated delivery date of July 13-17. However, it took them over two weeks to fulfill my order, and it wasn't until July 17th that it finally departed from the Netherlands and was on route to Canada. As of today, August 5th, I still haven't received my order, and there has been no further information about its whereabouts.

To make matters worse, their last correspondence with me suggested that I contact my local post office to see if the package was being held by them or Customs. After contacting my post office, I discovered that the parcel wasn't even in the country at all!

I strongly suspect that Bikeinn operates on deceitful practices, including deceiving their customers about shipping lead times and possibly even their stock. It's almost as if they just want to take your money without delivering your items! If they don't stock the items they sell, they should at least be transparent about it with their customers.

I have been ordering from other online competitors for years without any issues, and I regret not sticking with them. I am considering putting in a claim with my credit card company for this terrible experience. In conclusion, I advise anyone thinking of purchasing from Bikeinn to reconsider and avoid them at all costs.

Hello fellow bike enthusiasts! I wanted to share an experience I had with Bikeinn (bikeinn.com) in regards to purchasing a tyre. Specifically, I ordered a tyre on July 17th, 2021 and as of today, I have yet to receive it even though it was showing "IN STOCK" at the time of my purchase.

I have reached out to the company multiple times and they reported that there is a delay in their warehouse of 4 months. Yes, you read that right, a FOUR month delay. I was quite frustrated, to say the least, considering I purchased the same tyre from another bike shop (albeit more expensive) and it was delivered promptly just a few days later.

However, I still have not cancelled my Bikeinn order as I find the situation quite amusing at this point and I'm curious to see when (or if) it will finally get delivered or if the company will admit defeat.

The tyre still shows as being delivered in 2 more weeks, but this changes daily and is always 2 weeks from the day you log into your account. Although Bikeinn does respond to my emails, they don't answer all my questions such as what does "in stock" actually mean? Where is the tyre currently? And why is there such a delay?

I understand that COVID, Brexit, and Ever Green getting stuck have all had implications for shipping, but this delay seems excessive for an item that was supposedly "in stock." Additionally, having the raw materials and knowing the company that makes the tyre, should that not guarantee that it is in stock nowadays?

I just wanted to share this experience with all of you, so you can be aware that if you need something quickly and it appears to be "in stock" on Bikeinn's website, it could mean anything. Keep this in mind if you plan on ordering from them.

I recently had a poor experience with Bikeinn (bikeinn.com) while trying to purchase a pair of Sm rt70 slx disc brakes in May. Despite paying the invoice promptly, I had to contact Tradeinn for a shipping number and was informed that the order would be delayed for another 10 weeks. I reached out to Klarna to cancel the order as I had found the same item available elsewhere and Tradeinn confirmed the cancellation.

However, my experience with Klarna was not positive as they claimed that Tradeinn had not cancelled the order. This resulted in me receiving no product and losing my hard-earned money. It was disappointing to experience such issues with both Bikeinn and Klarna as they are well-known companies in the cycling industry. I had to spend an additional 65 euros on a pair of similar brakes, which was not in my budget.

I have heard of various complaints about Klarna in the past, and unfortunately, my experience has confirmed that they do not provide sufficient assistance in cases of disputes. I have since requested that they prove the payment and shipment of my order, and I hope to receive my money back soon. It is essential that people remain aware of such issues when dealing with these companies, and I recommend being cautious. Despite all the negative experiences, I hope that Bikeinn and Klarna take steps to improve their customer service in the future.

I would strongly advise readers to avoid Bikeinn.com at all cost. I recently placed an order with this company (order number [protected]), and it has been sitting idle for 25 days now, supposedly waiting for international departure at DEN HAAG A. While I understand that the ongoing COVID-19 pandemic has resulted in delays in various shipping services, I have to say that my experience with Bikeinn.com has been appalling.

Compared to other overseas sites that I have ordered from, the fact that my Bikeinn.com order has been sitting unused for so long suggests to me that this company is not deserving of your hard-earned money. Furthermore, the customer service I received from them was close to non-existent and they simply do not care about providing effective resolution to their client’s grievances. Their apparent lack of empathy and responsibility simply reflects a lack of good business conduct.

Fortunately, I used PayPal when I placed my order with Bikeinn.com and will now raise a dispute with them through PayPal's dispute resolution system. I anticipate receiving just another robotic apology from them, where they will likely just blame everything on COVID-19. However, if you look carefully, you will notice that they have always operated this way, even before the pandemic, and will not stop until consumers stop purchasing from them.

As a consequence of my frustrations with this company, I am planning to publish a comprehensive consumer review of Bikeinn.com on my YouTube channel. I believe that the company urgently needs to upgrade its customer service and reconsider how they conduct their business or to simply shut down. Bikeinn.com needs to improve its practices and provide effective solutions to their clients' concerns. Until and unless they do that, I recommend that people avoid transacting with them. I will leave a link to my YouTube review once I have it available.

I recently had a very unpleasant experience with Bikeinn (bikeinn.com) and would like to share my thoughts with fellow buyers. A few weeks ago, I decided to purchase two bike tires from this company. Although the price was average, I was enticed by their promise of 100% customer satisfaction and fast, reliable shipping via airmail. Regrettably, I did not realize the tires would be shipped from Spain.

After placing my order, I received an email notification that my tires had shipped. I was elated and eagerly awaited their arrival. However, much to my dismay, I noticed that my tracking was displaying a message stating "IN CUSTOMS, PENDING US CUSTOMS DISPOSITION CODESpring GDS US, United States". This meant that my bike tires were in customs somewhere in New York and I had no idea when they would arrive.

I contacted Bikeinn to inquire about the delay and they provided me with nothing but lukewarm responses and unreasonable excuses. When I requested a refund so that I could purchase from another vendor, they refused, stating that it was too late since the package had already been shipped. It was clear from their demeanor that they did not value me as a customer and I felt that my concerns were being brushed aside.

As of writing this review, it has been three weeks since I placed my order and I still have not received my tires. This delay has caused me to lose confidence in this company, and I am extremely disappointed in the lack of urgency that they have displayed in resolving this issue. I have also spent over $100 in Uber rides just to get to work.

Overall, I would advise that you do not conduct business with Bikeinn, especially if you are living in the USA. I found them to be dishonest, deceitful, and utterly unhelpful. I hope this review helps other potential customers avoid a similar fate.

My experience with Bikeinn was a disappointment from the start. While their website appeared to be professional and well-organized, my order confirmation gave me a false sense of security. I was excited to receive my purchase on time, but unfortunately, I had the same experience as many other customers. While the company claimed my package had shipped, it never arrived.

This is a sophisticated scam that I wouldn't wish upon anyone. The company created the illusion of an actual shipment, complete with a picture of my package with the correct shipping label. However, they never actually shipped my package. Instead, they pocketed my money and paid a small fee to the shipping company to make it look as though they had.

It's baffling to me why Bikeinn would choose to ship from Holland when they are based in Spain. It leads me to wonder if there are more lenient fraud laws in Holland that they are taking advantage of. Unfortunately, only a handful of customers in these reviews received their shipments. The rest of us are left waiting in frustration.

After over three weeks of waiting, I contacted my credit card company to reverse the charges and ordered the same items from Amazon at a slightly higher price. While it was a relief to finally receive my items, I couldn't help but feel frustrated at the three weeks I lost waiting for Bikeinn's phantom shipping.

It's disheartening to think that this company is still in business, taking advantage of unsuspecting customers. I hope that someone in Spain or Holland takes notice of this and launches an investigation into Bikeinn. No one deserves to be scammed in this way.