Benchmark Jewelers review: Has charged my card thousands of dollars but never provided me with the product

A few years ago, on or about July 26,2020, my husband and I visited Benchmark Jewelers to purchase a crucifix for my husband as a 25th wedding anniversary gift. The salesman at Benchmark Jewelers promised to customize the jewelry to meet my husband’s wishes. However, the jewelry was never customized nor was it delivered nor provided to us. The Salesman provided us with alternative options but never said he couldn’t provide us with our customized request nor did my husband nor I agree to any of the alternative options either. So, we are not sure why our account has been charged since we never received any jewelry for the jeweler. I'm not sure what to do and am sure this is considered fraud! Our Anniversary has come and gone and we are about to renew our vows again in about 2 years or so for 30 years. Our account has been sent to collections and I have disputed the charges with the creditor but they are unwilling to waiver the costs as they don't feel this is a fraud case. I never received the product, I never agreed to my card being charged either. The Benchmark Jewelers is still a vibrant dealer in other locations except for the one that we went to as that location sold out and the jeweler no longer works in that location either. No services were rendered, and no product was ever delivered to us, nor received by us. I've called and personally visited other Benchmark Jeweler location and have been told someone from Corporate will call me back but never does, I've been told they will email corporate on my behalf but I never get a response, I've also been told to go back to the location where I went before, but they are no longer there. Benchmark is refusing to remedy the situation by returning monies back to the credit and fraudulently charged my card without my consent and without delivering the product. Please advise what I can do to ensure this is removed.

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