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Belstaff UK Customer Service Phone, Email, Contacts

Belstaff UK
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Belstaff UK Reviews 6

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Belstaff UK Belstaff UK's Terrible Customer Service: A Warning to Online Shoppers

Belstaff UK is a brand that I would not recommend to anyone. I had a really bad experience with their customer service. I ordered a jacket from their website and when it arrived, it was too small. I returned it just two days later, at the end of October. It has now been seven weeks and I still haven't received my refund. I have been chasing them every week and they keep saying they are looking into it. It's really frustrating that a brand like Belstaff can be so bad at customer service. I would advise anyone not to order anything from them online. They are completely untrustworthy and a complete mess when it comes to customer service.

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Belstaff UK Belstaff UK's Poor Customer Service and Delayed Delivery - Frustrated PayPal User's Review

I bought a jacket from Belstaff UK and paid for it through PayPal. It cost me ?128.00. I made the purchase on February 3rd and I still haven't received the item. I've tried to contact them several times on their site, but it seems like they don't have a way to respond. They don't even have a phone number to call. I paid through PayPal, so I'm trying to contact them to be careful with their customer payments. But I can't find a PayPal site that deals with these concerns. It's frustrating because I really want my jacket and I don't know what to do.

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Belstaff UK Belstaff UK's Customer Service is Terrible - Avoid Buying Directly!

I had a really bad experience with Belstaff UK. It took them a whole 5 weeks to give me my refund. I mean, come on, that's just ridiculous! They used the slowest shipping method ever and sent my return to different warehouses. It took them 2 whole weeks just to receive my return. And then, it took them another 3 weeks to process my refund. I had to follow up with them 5 times and each time they told me to be patient and that everything was on schedule. But clearly, it wasn't.

I can't believe that in 2022, a company like Belstaff UK can be so bad at customer service. Their products are great, but I would never buy from them directly again. I'd rather buy from a 3rd party and avoid all the hassle. It's just not worth it.

If you don't believe me, just look at all the negative reviews about their returns. It's the same horror story over and over again. The CEO or whoever is in charge of returns needs to be fired. This is just unacceptable.

In conclusion, I would not recommend buying from Belstaff UK directly. Their customer service is terrible and it took them 5 weeks to give me my refund. Save yourself the trouble and buy from a 3rd party.

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Belstaff UK Disappointing Experience with Belstaff UK: Incorrect Shipment and Refusal to Refund

I recently made an online purchase from Belstaff UK, and unfortunately, my experience was not a positive one. I had ordered a XXL Black Gangster Leather Jacket for ?1295, but when my shipment arrived, I was surprised to find that it contained 2 x small sized Cooper Suede jackets instead. This was quite frustrating, as the shipping document clearly stated that I should have received the Gangster Leather Jacket Black that I had ordered.

Due to the ongoing Covid-19 travel restrictions, I was unable to confirm the delivery at my holiday home in the UK. When I contacted Belstaff to try and resolve the issue, I was disappointed to find that they refused to acknowledge returning or refunding the jackets. This left me ?1295 out of pocket, with 2 x unusable jackets that I never even ordered in the first place.

I used to think that Belstaff was a professional and credible retail outlet, but my recent experience has left me feeling extremely disappointed. Their response to this matter has been less than satisfactory, and I will definitely never buy any clothing products from them again. In fact, based on my experience, I don't think they are even worthy of one star.

Now, I am forced to follow up the matter with UK Trading Standards, which I will actively pursue. It's a shame that it has come to this, but I feel that I have no other choice. I hope that other customers will be more fortunate than I was, but I would advise caution when considering making a purchase from Belstaff UK.

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Belstaff UK Disappointing Customer Service Experience with Belstaff: Broken Boots and No Repair Available for Months

I recently purchased a leather coat and boots from Belstaff's Bicester outlet, and while the jacket was fine, the zipper on the boots broke after only four weeks of use. I reached out to Belstaff to have the boots repaired, and while they agreed to do so, I was disappointed to learn that no repair was available at the time due to the repairers not being "in place" or "set up" or whatever. I was given no time frame as to when this might be resolved, and it has now been over four months since I first contacted them.

My experience with Belstaff's customer service has been frustrating to say the least. I was passed around to different people who responded to my emails with obtuse and irritating replies that seemed to miss the point. The questions I posed remained basically unanswered, and it was me who seemed to be making suggestions as to how they could help rather than them being proactive. When I asked for a contact to escalate the issue, I was told that they were the ones to contact.

Overall, my experience with Belstaff has been very poor, and I have yet to receive any resolution to my issue. I even mentioned that I would look for external sources to escalate the matter, and this is my first attempt at doing so. I hope that Belstaff can improve their customer service and provide better support to their customers in the future.

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Belstaff UK Belstaff Website Review: Unprofessional, Incompetent, and Unreliable - Beware!

I've been a customer of Belstaff for almost 15 years. But the first time that I ordered from their website, I ended up finding myself in such a nightmare that I want to share with you, in order to warn you about these people.

I received my order which consisted of 2 pairs of Trialmaster boots (one in Black and the other one in Cognac) on 10th of December 2021. But as soon as I opened the box, I found out that the Black pair was faulty with a broken back zipper and dried glue all over the right boot and that the pair in Cognac was definitely not in Cognac.

When I contacted Belstaff via email and explained the situation, they apologized and sent me a prepaid return label so that I could return the order. So I returned it on 18th of December 2021 from Paris, France, using the return label provided by Belstaff itself.

But when I checked La Poste website a few days later, I found out that the parcel has been blocked on its way since 20th of December. I contacted La Poste to find out what was happening and I was told that there was a problem with the return label and that they expected a call from Belstaff to fix it; otherwise they would destroy the parcel. They also refused any instructions from me as I wasn't the one who created the label.

When I informed Belstaff regarding this matter, they accepted the fact that they had SENT ME THE WRONG RETURN LABEL (I have emails to prove this) and they said that they would fix it. But it has been a month since I returned the parcel and it's still blocked at the post.

When I try to reach customer service representatives "CASEY" and "JOE" who are in charge of this case, they avoid my calls and they don't reply my emails. So, just to make things clear: I returned this parcel (which included a faulty item and another one that didn't fit the description) according to their instructions and using the return label they provided. So, as a customer I did everything according to the book.

But they, not only sent me a wrong label, it's been a month that they aren't doing anything to solve this problem with La Poste. Plus, now that I request to get refunded (as it has already been a month), they started ignoring my calls and my emails.

I don't know about you but this situation makes me think that these people aren't just unprofessional and extremely incapable but also unreliable. I trusted them and look where I ended up...

I would have never though that a brand like Belstaff would put me in such a condition where I feel betrayed and robbed. I wanted to share this horrible experience with you in order to warn you that shopping from their website isn't safe as they don't double check items before sending them to the customers - so you risk to receive a faulty item. They are amateurs who send wrong return labels and are incapable of correcting their mistake. They don't respect their customers' rights and last but not least, they steal your money.

So, if you want to keep your peace of mind and your money, avoid ordering from their website. Thank you for reading.

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Is Belstaff UK Legit?

Belstaff UK earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Belstaff UK stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Belstaff UK's reputation as a trustworthy leader in their field. Customers can rely on Belstaff UK's services, assured they're dealing with a highly reputable and fully legitimate company.

Belstaff.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Belstaff.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Belstaff UK as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Belstaff UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Belstaff.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Belstaff UK

Screenshot Belstaff UK
Belstaff UK is a renowned British luxury fashion brand that has been in existence since 1924. The brand is known for its high-quality leather jackets, which have become iconic over the years. Belstaff UK has a rich history, having been worn by some of the most famous figures in history, including Steve McQueen, Che Guevara, and Amelia Earhart.

The brand has evolved over the years, expanding its product line to include other clothing items such as trousers, shirts, and dresses. Belstaff UK has also ventured into the world of accessories, offering a range of bags, belts, and hats. The brand's commitment to quality is evident in every product they produce, with each item being made from the finest materials and crafted with precision and care.

Belstaff UK has a strong online presence, with their website (belstaff.co.uk) offering customers a seamless shopping experience. The website is easy to navigate, with clear categories and filters that make it easy to find what you're looking for. The website also offers a range of payment options, including PayPal and credit/debit cards, making it easy for customers to complete their purchases.

In addition to their online store, Belstaff UK has a network of physical stores across the UK and Europe. These stores offer customers the opportunity to see and feel the products in person, as well as receive expert advice from the brand's knowledgeable staff.

Overall, Belstaff UK is a brand that is synonymous with quality, style, and luxury. Their commitment to excellence is evident in every product they produce, and their loyal customer base is a testament to the brand's enduring appeal. Whether you're looking for a classic leather jacket or a stylish accessory, Belstaff UK is a brand that you can trust to deliver the very best.
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  1. Belstaff UK Contacts

  2. Belstaff UK phone numbers
    +1 (415) 853-1924
    +1 (415) 853-1924
    Click up if you have successfully reached Belstaff UK by calling +1 (415) 853-1924 phone number 0 0 users reported that they have successfully reached Belstaff UK by calling +1 (415) 853-1924 phone number Click down if you have unsuccessfully reached Belstaff UK by calling +1 (415) 853-1924 phone number 0 0 users reported that they have UNsuccessfully reached Belstaff UK by calling +1 (415) 853-1924 phone number
  3. Belstaff UK social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 04, 2024

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