BellSouth LandlineWrong charges - no refund!

This review was posted by
a verified customer
Verified customer

I am a long time residential customer of BellSouth. 30 years. I received my landline bill in October 2005 with international calls to Austria with charges of $45.62. Since I did not make these calls and I do not use Sprint I called BellSouth on November 2 2005 to dispute the charges. Customer Service department told me I would have to talk to Sprint since that is where the charges originated. She connected me with Sprint and Bell South rep promptly disconnected from the call. Sprint advised me there was "no way" they could credit my BellSouth account since I did not have a Sprint account. Now, after 1 year and 2 months I get a late payment for these charges each month because I refuse to pay for calls that were incorrectly added to my account. I called Bell South today and the supervisor, Ms. Jackson suggested I send an email to Consumer.appeals AT She told me there was "no way" she can help me because they do not have records from that far back and why have I waited this long. 1. I did not wait- I disputed charges immediately. 2. All telephone companies are required to keep records for many years back. I know, I work for a telephone company. She explained to me that they bill for many other companies and it was beyond her control if Sprint sent incorrect billing information to them. Now, don't you think if they are producing the bill that BellSouth would have some obligation to their customer to

Now, I have spent 2 hours of my time this morning working to have these charges removed and am not any closer to resolving the issue. I sent the email we will see how long it takes to get the issue resolved. I refuse to pay and plan to contact the Public Utilities Commission. I will follow this through till end of time... I will also keep you posted on the outcome.


  • Lo
    localcustomer Jan 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    well it happend to me AT&T ripped me out for $99.00 for repair service which they didn't do. i disconnected my service and will never carry it again.

    0 Votes
  • Ka
    Katrina Antrell Dec 06, 2010

    My name is Katrina Antrell, and I've been a customer since August, 2010, and I've been experiencing some problems with my DSL, from August, until October, 2010, finally my Modem problem were straightened out, now I'm experiencing a problem with my bill being more than it's suppose to be a month. Today is December 6, 2010, Monday, I spoke with a Supervisor over the Billing Department, who would not give me her name, at 10:35 a.m. this morning, and the floor Supervisor I spoke with, told the representatives who work under her if I call back, to transfer me, Ms. Katrina Antrell to the DSL Department, and whatever representative take the call to tell me, Ms. Antrell there's nothing that can be done about my bill being adjusted any further. My Internet bill is suppose to be $14.99, plus the $5.25 for taxes, plus $7.50, for the monthly payment on the modem, $30.00 were suppose to be deducted off my bill, but the Supervisor who wouldn't give me any satisfaction, will be taking $50.75 out of my account, instead of $20.75. The acting Supervisor stated to me, that my bill wil be adjusted on December 22nd, 2010, then the $30.00 dollars will be forwarded back to my account, inwhich I tried to explain to the Supervisor, that I were not gonna have $50.75 in my account only the amount that were due on my bill $27.75, but it didn't matter to the Supervisor, so my services probably will be disconnected again. I had paid my Internet bill in cash for the month of October, 2010, because my Debit Card had to be straightened out and my Debit Card were not accurate, so I had to be re-issued another Debit Card, so AT&T disconnected my services, because I paid with cash, and when I called in to Dispute the $30.00, I were told in November, around the 17th, that the bill would be straightened out taken care of, but It was not, now the Supervisor I spoke with this morning, that wouldn't give her name, is gonna cause my services to be disconnected again if AT&T try to take $50.75 out of my account and I want have it, I will only have the $20.75, that is due. I know this is unfair, and the Supervisor whom I spoke with no it's not fair, but she could care less.

    0 Votes
  • Mi
    Mitchstav Jun 25, 2010

    To: ATT Consumer Appeals

    First, I’d like to inform you of my disappointment in your billing practices. I received a bill from a collection firm (Franlkin Collection Services) concerning an overdue bill from AT&T. After reviewing the collection statement, I’m not aware of even have used services for Account# ******5121. I spoke with two of your reps via phone conversation. They indicated the arrears are for April 29th – May 6th 2009. I had cancels services prior to those dates, due to moving. After a week at my new address I received a modem in the mail from Bellsouth. I immediately contact Bellsouth and told them this was not a transfer of services, and they agreed, I sent the modem back. Now I have received a bill for those dates and also have a collection letter. After trying to resolve the issue with your Reps to no avail. I decided now the burden of proof in on me. So I decided to pay the collection amount of $174.50 to avoid this being sent to my credit, due to a mistake on your behalf. Why on earth would I have service from ATT for only 1 month and not pay my bill, risking this being sent to my credit. I’m not sure what your employees are putting on their log files, but it is absolutely wrong. Now I feel if you have stolen money from a previous customer. Also, my intentions were to come back to ATT for the Uverse Services. Now I don’t feel if I should do business with AT&T again. I know I’m a small fry in your vast number of customers, but with this practice, you’ll eventually lose a lot more than me.


    0 Votes
  • Re
    renesha cunningham Mar 09, 2010

    I wasn' t aware of my 8year old child using the telephone to do call return .Please remove these calls . The calls total to$ 56.00, they were $2.00.each.I called to place call block on the line to make sure it doesn't happen again.Please help by removing the $56.00 worth of calls .I can't afford such high telephone payment.I'm a new customer and i'm enjoying my new home phone with at&t.

    0 Votes
  • Ha
    haylanders Jan 14, 2010

    My phone number is [protected]. I called AT& T on december 21.09 and talked to a representive about canceling my services with AT&T and bundling my services with Charter Cable. But the rep convinced me to
    stay on with AT& T saying that they offered the same bundled services (phone, dsl, and tv). I told them I was
    with DTV for ten years, but they never offered local channels and that is why I discontinued services with them then.The rep then told me that they offer them now. I was never told about a 24 month commitment
    or I probably wouldn't have agreed to it. I have been a customer with Bell South and AT&T since 1975 or
    earlier. I didn't find out I couldn't get the local channels until after the tech. had installed the equipment and gone.
    Now, I had to cancel service with Directv because I was given false information and now they are billing my credit card for 400 to 500 dollars because I canceled services. I know that it was my choice to order DTV, but it was based on information given to me by the AT&T rep. I don't think that I should have to pay for that.

    Thank you< Hayward Landers email- [email protected]

    0 Votes
  • Pe
    Peggy Raymond Dec 18, 2009

    My phones have been off since December 1, I called on Dec. 6th. after several calls to the phone company today is Dec. 17th I still have no phones. I spoke with the phone company on several occasions and have been made several promises for repairs I asked to speak with a supervisor still have not spoken to any one.I have been in my home 31 years and have had service with Bellsouth before that. Every time it rains my phones go out, this year they have stayed out longer than ever.We are very dissastified at this time we are about to the point to end the service with Bellsouth and go with our cable company. We do have cell phones but I like my land line and do won't to keep it but I need dependable service. My husband was in a motorcycle accident 18mo. ago and all the Dr. have our home number . I am not very happy the service or lack of it at this time

    0 Votes
  • Ve
    Velid Jasarevic Apr 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Bill not payed to my long distance car.

    In 2005 I used BellSouth as local service, my tel#was336-218-0159, and for long distance i used Network Enhanced Technologies. Both of this charges were on one bill, billed by BellSouth. I used to pay to BellSouth and BellSouth was paying to Network Enhanced Technologies. In September of 2005 my telephone was disconnected. My final bill was total: $769.60 for local and long distance. I scheduled monthly payment and this bill was payed off by August of 2006 . However, my long distance charges were never payed off. Long distance comp. keeps sending me bill and are threating to send me to the court. Would you please investigate and find out why BellSouth has not payed to Network Enhanced Technologies, my long distance charges.

    0 Votes

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