Barrett Business Services (BBSI) review: Recruiting guarantee of 30 days ends before the 90-day training period BBSI recommends

Utah Mechanical Systems was a client of Barrett Business Services Inc (BBSI), a professional employer organization. In May 2025 BBSI's staffing arm placed a direct-hire sales candidate with us and invoiced $7,458.00 in recruiting charges (invoices 3484873 and 3571186). BBSI says the fee carried a 30-day guarantee. We never received a signed agreement stating it. BBSI's own HR consultant had told us to allow 90 days as a standard training period, and BBSI later sent its own first-90-days onboarding guide.

A guarantee that ends at day 30 expires before a client can finish the training BBSI recommends. The candidate started 13 May 2025 and left 14 July 2025. On 13 July 2025 we asked in writing for a replacement. On 14 July 2025 BBSI wrote that the 30-day guarantee "has passed" and offered only a passive search. In October 2025 its only offer was to post the job on job boards. No replacement or refund has been provided. This is a business practice complaint, not a collection dispute.