Buyer beware: My experience with Babbel.com has been deeply disappointing. I signed up without being clearly informed that my subscription would automatically renew. Babbel later charged my credit card for another full year without my knowledge or affirmative approval.
I contacted the company immediately after discovering the charge and asked them to correct it. Despite the fact that I acted promptly and did not intend to purchase another year, Babbel refused to issue a refund.
In my view, hiding an automatic renewal in the fine print and then refusing to reverse an unwanted charge is unfair and deceptive. Customers deserve clear notice before a renewal and a reasonable opportunity to cancel. I would strongly caution others to review every term carefully before giving Babbel their credit card information.
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