Harvey Norman

Purchased over $20, 000 worth of product from Harvey Norman Alexandria in 2019.
In December I also had purchased a swans camera system, I was advised it will arrive in a week or so and be notified by Harvey Norman when they arrive in store and collect.

I had called up Harvey Norman over and over again chasing them up, and the same excuse that they were chasing it up and will call us back, which never happened on previous of occasions.

The product was paid in full from the start! After 2 Months or chasing it up, finally a new representative said they will chase it up, and which he did. And told us the cameras were there and ready to collect.

I find it very unprofessional that an order had arrived and had a customer was waiting and no one decided to call.

From being a regular customer for over 15 years, my perspective on Harvey Norman has definitely changed, I will definitely think twice next time wanting to shop there.

You would think for a customer who spends a large amount of money at Harvey Norman every year, there will be abit more quality service and abit more priority.

The order is under Eleni Kyriacou [protected].

If you would like to have a chat please give me a call back.
Kind Regards
Husband of Eleni
[protected]