The complaint has been investigated and
resolved to the customer's satisfactionResolved ATC (Always Test Clean) — Ripping people off!
resolved to the customer's satisfaction
ATC (Always Test Clean) is a web site that you go to for products used to clean your system and pass drug tests. They prey on people who have made some bad choices that could cost them their jobs. They make guarantees on their product and service that when they don't hold up their end of the promise you have done nothing but lost your money. I placed an order with them paying an arm and a leg to have it shipped 2 day air to guarantee its arrival time, after placing the order I even went back and checked the status of the order to verify that there were no problems, and they showed none. The day the shipment was supposed to arrive came and went so I went back to check on the tracking number they had given me and found that for some reason they cancelled the original order, and when they re-entered it they made a mistake and shipped it ground, they still charged me for the express shipment and when I contacted them and explained that not only did I not get what I paid for, it was useless now because the day I needed it had passed. They apologized and told me they would be happy to refund my money, minus the shipping charges after at my expense I ship their product back to them "insured". Needless to say they did nothing but run a scam that cost me money and did not benefit me in any way. Their Customer Service was rude and informed me that I was to blame for the mistake because they tried to say I gave them an incorrect address, this was all a lie, they screwed it up and I would imagine they do it all the time and make a killing on ripping people off. I hope I save other people the stress of dealing with this company with this complaint.