Aspen Publishing – JD-Next

I enrolled in the JD‑Next course on June 6, 2025. Aspen Publishing published (Aspen) policy provides students with a five‑day cancellation window upon review of the course for 5 days. However, because the course began on June 2, 2025, which I was bit clear on, Aspen applied the cancellation deadline as June 6, 2025 — the very day I enrolled.

To make matters worse, Aspen’s system experienced login failures on June 6, 2025 that prevented me from accessing the course for several hours. As a result, I had no meaningful opportunity to review the material or exercise any cancellation right. In my case, the policy was illusory — it promised a five‑day trial period, but in reality provided me with no cancellation period at all. I had to cancel because the dates of the course do not work with my deadline to apply to law schools that accept JD-Next. I requested to cancel within nearly little over 4 days of registering- On 6/10/25 just 7 minutes passed midnight. Well within the 5 day course trial period per the policy.

At no point prior to my enrollment on June 6, 2025 was I notified or advised that enrolling on that date would require me to effectively agree to waive any cancellation rights altogether. This omission deprived me of the ability to make an informed enrollment decision, and it renders Aspen’s application of the cancellation policy unfair and misleading.

For these reasons, I respectfully requested that to have Aspen investigated for misleading and deceptive practices, and for them to honor my cancellation request and provide a full refund. Nicole Pinard the CEO of Aspen Publishing is refusing to issue a refund.

This aggressive conduct is unbecoming of the CEO of a learning institution.