Aspen Dental reviews and complaints 3
View all 1632 complaintsAspen Dental - I was charged for service that was NOT received
Last year 2020 I had my teeth pulled for dentures. I wanted to have the permanent denture put in right away. They insisted it was better that I let my gums heal with temporary dentures. They set me up for a loan for 10,000.00. I told them there was no way this would cost me that much so they talked me into a 7,000.00 loan and promised I would not be charged for anything I didn't sign off on. Well, while healing the virus hit and I was not able to go back. The loan company charged me for the 7, 000.00. I told them the work was never done so I don't owe the money. They said they gave aspen the money even though I didn't sign off on anything. Now they are charging me interest and threatening to ruin my credit if I didn't pay. I called aspen and they told me I was paying for the temporary and the dentures were free. What?
Aspen is refusing to give the money back and the loan company refuses to get the money back from them and is charging me. I filed a complaint with the BBB but nothing has been done.
Desired outcome: Want this money given back and my credit repaired. I would like to get involved in a class action against them.
Aspen Dental - Product and billing fraud
I went in for dentures and aspen said in order to start I would have to sign for a loan. I told them I wanted to have my dentures the same day. They said it wasn't the best way to go and should have the temporary ones in until I could heal from the extractions. Well then the virus hit and I was not able to go back. The loan they had me sign for was just a estimate of what it might cost, but that I would not be charged for anything I didn't sign off on. Now the loan company is saying I owe them for the estimated cost and not for the actual work done. They keep adding on interest and have threatened to ruin my credit. I don't' owe this money and now i'm being threatened. I want to join this class action suit.
Desired outcome: credit fixed and money owed cleared off
Aspen Dental - Billing practices
I already had dental insurance through blue cross blue shield before being seen at aspen dental and those cards were presented to them before being seen. From the start ashley hardison and brenda who was the office manager were told to submit all claims to blue cross blue shield dental. Any other outstanding balances were to be submitted to dental first. Without my knowledge they submitted it all to dental first. The only way I found this out was by contacting dental first nearly 2 months ago as well as blue cross blue shield. Blue cross blue shield dental also testified that aspen dental never submitted any claims to them. I called aspen dental today to follow up on the claims being submitted to blue cross blue shield dental. Ashley claimed that brenda the office manager never followed through with the submission and that she'd have to walk their new office manager brandon through it. And that it would take another up to 2 months. Ashley asked me to email copies of my blue cross blue shield dental cards to her again today. At this point aspen dental has stalled submitting claims to my dental insurance, who knows how much I overpaid dental first up to this point. A copy of this email will be submitted to the oklahoma dental association. Sincerely, michael hoover
Aspen gave me an estimate amount of $705.80 for SRP cleaning. I was like, I never paid for deep cleaning before so I contacted Delta Dental. I was informed I could get a second opinion from other dentist and I did. The new dentist charged me for $115.00. That's much better than Aspen's estimated amount of $705.80. I will never go back to ASPEN anymore. They will rip you off.
Aspen dental will look at your credit scour & charge you as much as they can . The dentures might fit good at first and be comfortable but as soon as they put the stuff into them about six or so weaks later, they are hard and uncomfortable & they will not refund your money like they say they will so your stuck with a huge bill & terrible dentures. They talked me into pulling 19 teeth saying they where all going to fall out any way. What a lie and the biggest regret of my life. I found a place that made a new set for free and they are beautiful and look real but I still miss my real ones. DON'T GO TO ASPEN THEY ARE CROOKS.
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