The complaint has been investigated and
resolved to the customer's satisfaction
Arrow Financial Servicesrip off

For several years I have enjoyed excellent credit scores; and, a regular review of my credit reports has assured me that I have fortunately dodged the bullet of the unscrupulous identity thieves. Then, out of no where, I get a greetings letter from Arrow Financial Services letting me know that they are generously offering me latitude to resolve my Past Due Balance formerly held by MELLON/PNC BANK.

However gracious and kind their offer to me may have been written, the offer lacks one important element, a validated debt I am responsible for. I have never done business with, or had an account with Mellon and/or PNC Bank.

Albeit their letter offers the minimum required to remind me of my rights under the Fair Debt Collection Practices Act. What is important, however, and what I am really hoping to share with others is a suggestion of steps to ensure Arrow Financial Services, LLC, or any other debt leads purchaser, that you are fully aware of your rights under the FDCPA and the Fair Credit Reporting Act. To that end, here are some of the points my responsive letter included:

1) Immediately draft a letter disputing the debt and be sure to include a demand that the collection agency clearly state the full amount of the debt, the date the debt was incurred, the date of last activity on the account that has the debt, the name of the original creditor, a copy of any judgment if there is one regarding the debt and finally proof that the agency is lawfully authorized to collect in your state of residence.
2) Remind the collection agency that they have an obligation to report the dispute to the original debtor as well as the credit reporting agencies.
3) Let the collection agency know that you are sending your dispute letter by certified mail and standard mail because you want to ensure you are protecting yourself and your rights from predatory debt collection and errant credit reporting activities
4) Let the collection agency know that you will be keeping documented records of any contact attempts whether written or by telephone and will use those records to protect and defend yourself as well as to use the documentation, if necessary, to file complaints with your state's AG office, the FTC and your regional and the national BBB.
5) Finally, remind the collection agency that Statutes of Limitations would prevent litigation in many instances of indebtedness where the date of last activity exceeds, (in most states) a minimum of 5 to a maximum of 10 years. (While not necessarily alleging this against Arrow, there are some unscrupulous agencies who will buy debt leads that are beyond the SOL and just try to get what they can through threatening tactics.)

In the instance of my circumstances, frankly, I believe Arrow's skip tracing efforts were not successful and so the letter I received was no more than a hit-and-miss of all persons sharing the same first name, middle initial and last name as I. To that end, I think it very important that the letter I drafted acknowledged that along with reminding Arrow of my rights and the lengths I am going to protect my rights.

Collection letter out of no where? Its not right and it seems like the company should be more responsible about flinging allegations of indebtedness.


  • Cj
    cjhay78 May 10, 2012

    Well, I did settle a debt with arrow, which I guess they had purchased from one of my credit card companies. Problem, since I settled for less than I actually owed, I owe taxes on the forgiven debt. They never told me the forgiven amount, nor did they send me a 1099 form to call it to my attention that I might owe taxes on it. But 3 years later guess who does have one of those 1099's and they want the money with penalty and interest. I am furious that I did not receive that form nor was advised of the possibility of owing taxes. IRS says talk to arrow and find out why they did not send the form. You all will be pleased to know that they have obviously been caught doing something wrong. Found a number on the internet and their service simply states all credit reports made by arrow have been withdrawn and "have a nice day" click. While that may help some of you, the IRS really doesn't care.

    0 Votes
  • Pa
    Pamela L. Payne Mar 28, 2012

    I have been trying for a long time to settle account with Arrow Finances. I get now where, you call the number they tell you to do it in writing. My father's estate is being held up because of a judgement against ME. In which Arrow Finances Services turned over to a law office that garnished my wages for three years. I exceeded the payment of balance. Then un be know to me, Arrow Finances took the account back without notifying me and left the court cost remaining, to which they passed the account over more than 3 x to other people WHO NEVER CONTACTED me. Now they tell me it is back in ARROW FINANCES HANDS. TO WHICH the lawyer holding estate money from my family will not release any of it because I still have a judgement against me through Arrow Finances, that I can't even get to talk to someone to pay it. What am I to do. This is totally ridiculous.

    0 Votes
  • Di
    Dissatisfied Flier Dec 23, 2010

    Had a previous credit card with HSBC. Account went delinquent due to economic and financial hardship. Arrow Financial has taken the account(s). Sent an offer, I paid the settlement offer and they are still claiming that I owe this debt. Numberous entries on my credit report with several different accounts. Constantly calling my home, work place and friends. Very rude and unprofessional.

    0 Votes
  • Ka
    Karen Liriano May 19, 2009

    please help asap!

    0 Votes
  • Ka
    Karen Liriano May 19, 2009

    I need for this account #AFS-ASSIG-1955xxxx to be remove/deleted from Equifax credit report. It being shown as collection. Thank you for prompt attention to this matter. I can be contact @ [protected].

    0 Votes
  • St
    Steve Mar 04, 2009

    My mother-in-law received letter from Arrow Financial Services LLC addressed to her late husband. I instantly recognized it as a scam. Too strangly worded, not to mention he had never done business with a company called Premier Bankcard Inc., the entity Arrow was attempting to collect for.

    I called Arrow Financial to tell them my father-in-law has been deceased for almost four years. They had sent him a "delinquint" bill of $1, 090.83 My exact words to the phone rep were; "consider this account closed and uncollectable". His reply: "okay".

    What a joke! How can these predators continue to stay in business, let alone thrive?

    0 Votes
  • Jo
    John Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got 2 of these Arrow Financial Services 'Settlement Offer Letters'. So, I call up their phone number(***Number from the WEBSITE, NOT from the letter!!!). I give the Arrow Financial Services operator my bill id number, and...she says that collection letter was meant for another person with the same name! Just ignore the letter.

    The Arrow operator says that I don't owe them money! But, the 2 letters sure make it sound like it is real...the letters say I owe money to some credit card I've never had or heard of. The operator tried to get my social security number, but NO WAY was I giving it to them. The Arrow Financial Services operator used my birthdate instead.

    WATCH OUT!!!

    0 Votes

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