APM Buses review: The service is very poor

I was supposed to get a bus in pretoria Station at 11h00am at around 10h50am I received a message that there won't be a bus from Pretoria and Midrand, I must take myself to park station in joburg, the bus will leav at 13h00,though the bus was not even at the station but parked outside the station, we had to walk to the bus with old people without any help from Apm people,the bus sucks the toilet was not working when we asked the tel us about covid 19 regulations but we were never sanitised on our entry, the bus was dirty too