API Alarm review: Residential alarm

Subject: Extremely Poor Service Following Bell Home Monitoring Transfer to API Alarm

Since Bell transferred its Home Monitoring service to API Alarm, my alarm system has stopped functioning. I have made numerous attempts to contact API Alarm by phone, but I was never able to reach anyone.

Eventually, I gained access to my account online and submitted a service request ticket to resolve the issue. Weeks have passed, and no one has contacted me.

I then decided to cancel my service. Once again, it took several long calls — sometimes waiting up to an hour — to finally speak with a representative. I was instructed to send my cancellation request by email to apiwelcomesyou@apialarm.com
, which I did. It has now been another week, and I still haven’t received any response.

This has been the worst customer service experience I’ve ever encountered. To make matters worse, I have a credit of over $400 that should have been refunded to my Bell account.

I will also be notifying Bell of my dissatisfaction and will consider cancelling my other Bell services, as they are responsible for transferring customers into this unacceptable situation.