ANSH International review: Bag

Dear Trust & Safety, Fraud Prevention, Compliance and Legal Department,

**RE: FORMAL FRAUD WARNING AGAINST ANSH INTERNATIONAL (INDIA) – SERIOUS CONCERNS REGARDING DECEPTIVE COMMERCIAL PRACTICES, NON-DELIVERY OF GOODS AND REFUSAL TO REFUND PAYMENT**

I am submitting this formal and urgent complaint to bring to your immediate attention serious allegations of suspected commercial and financial fraud involving **ANSH INTERNATIONAL, an India-based company that has conducted business through Alibaba**.

I strongly urge your platform to treat this matter as a significant seller-integrity and customer-protection concern requiring immediate review.

### 1. Background of the Incident

I entered into a commercial transaction with ANSH INTERNATIONAL for the purchase of goods.

During the transaction, the company's representatives instructed me to transfer payment through **Payoneer, outside Alibaba's official payment infrastructure**, while representing this payment arrangement as legitimate and compatible with Alibaba's policies.

Relying on these representations, I proceeded with the payment in good faith.

However, the subsequent circumstances raise serious concerns:

- The company received the payment.
- The agreed goods were never delivered.
- Repeated requests for a full refund were unsuccessful.
- The company failed to provide a satisfactory resolution or meaningful explanation.
- Attempts to resolve the dispute through direct communication did not produce results.
- The company's conduct has raised substantial concerns about possible deliberate misrepresentation and fraudulent commercial practices.

This is not simply a disagreement over commercial terms. The circumstances suggest a potentially serious pattern of misconduct that deserves investigation by the relevant authorities and online trading platforms.

### 2. Formal Complaints and Law Enforcement Involvement

Due to the seriousness of the matter, I have escalated this dispute beyond ordinary customer-service channels.

**A formal complaint regarding suspected financial fraud has been submitted to the relevant Indian cybercrime law enforcement authorities.**

The materials provided include:

- Payoneer payment confirmations and transaction details;
- Alibaba correspondence and transaction-related records;
- Screenshots documenting communications with the seller;
- Information identifying ANSH INTERNATIONAL;
- Copies of formal refund demands;
- Records concerning the non-delivery of the purchased goods;
- Additional documentation supporting the allegations.

The purpose of these submissions is to enable the competent authorities to examine whether the conduct involved constitutes financial fraud, deliberate deception or other unlawful activity.

Furthermore, **a separate formal complaint has been submitted to Payoneer**.

Payoneer has acknowledged receipt of the complaint and confirmed that it will be processed under its formal complaint investigation procedures.

The financial dispute remains unresolved.

### 3. Serious Risk to Other Customers

My primary concern extends beyond my individual financial loss.

If ANSH INTERNATIONAL continues to solicit payments from customers without adequate scrutiny, other individuals and businesses may face similar risks.

The circumstances of my transaction raise several critical questions:

**How many other customers may have been encouraged to make payments outside established marketplace payment protections?**

**Have other buyers experienced similar problems involving non-delivery, unresolved transactions or refused refunds?**

**Does this company's conduct meet the seller-integrity, transparency and commercial reliability standards required by your platform?**

These questions warrant urgent examination.

Allowing a seller facing credible, documented allegations of serious misconduct to continue attracting new customers without appropriate investigation may expose additional buyers to avoidable financial harm.

### 4. Formal Requests for Immediate Action

I hereby request that your Trust & Safety, Compliance and Fraud Prevention teams take the following actions:

**1. Initiate an urgent investigation** into ANSH INTERNATIONAL, its trading activities and any accounts associated with the company on your platform.

**2. Conduct a comprehensive review of the company's seller profile**, registration information, transaction history and any relevant customer complaints.

**3. Assess whether the company has engaged in practices that violate your marketplace policies**, particularly regarding payment redirection, misrepresentation, non-delivery and failure to fulfill commercial obligations.

**4. Consider temporarily restricting or suspending the seller's account while the allegations are investigated**, where supported by your platform's policies and the available evidence.

**5. Prevent further consumer harm** by applying appropriate customer-protection and risk-mitigation measures.

**6. Preserve relevant account information, communications and transaction records** in accordance with applicable laws and your data-retention policies, should they be required by competent law enforcement authorities.

**7. Escalate this complaint to your Legal, Risk Management and Compliance departments** rather than treating it as an ordinary customer-service inquiry.

**8. Provide formal written acknowledgment** of this complaint and communicate the action your platform is able to take.

### 5. Platform Responsibility and Consumer Protection

Online marketplaces play a critical role in establishing trust between international buyers and sellers.

That trust depends on effective seller verification, transparent commercial conduct and prompt intervention when credible allegations of serious misconduct arise.

I am therefore formally placing your platform on notice of the concerns surrounding ANSH INTERNATIONAL.

Should the company maintain an active seller account on your platform, I strongly encourage your organization to assess the associated risks before additional customers are exposed to potentially similar circumstances.

Please understand that this complaint is supported by documentary evidence and has already been escalated to payment-service complaint channels and Indian law enforcement authorities.

**I am not requesting preferential treatment. I am requesting appropriate protective action based on documented circumstances that raise serious questions about this seller's reliability and commercial integrity.**

### 6. Final Notice and Request for Written Response

I expect this complaint to be treated with the seriousness it deserves.

The matter has progressed beyond a routine commercial disagreement, and I intend to continue pursuing all available lawful avenues until it is properly resolved.

Where appropriate, I am prepared to provide supporting evidence to your authorized investigation personnel and cooperate with legitimate requests for further documentation.

**I strongly urge your platform not to disregard this warning. The protection of existing and prospective customers must take priority over the continued commercial exposure of sellers whose activities are subject to credible allegations of misconduct.**

I request immediate escalation of this matter and a substantive written response explaining what investigative or preventive measures your platform intends to consider.

**Company concerned: ANSH INTERNATIONAL**

**Country: India**

**Previously used trading platform: Alibaba**

**Payment method involved: Payoneer**

**Nature of complaint: Suspected financial fraud, alleged misrepresentation, non-delivery of purchased goods and failure to refund payment**

**Status: Unresolved; formal complaints submitted to relevant authorities and payment service provider**

I trust that your organization will demonstrate its commitment to consumer protection, ethical commerce and marketplace integrity by reviewing this complaint without unnecessary delay.

Sincerely,

**Karen Grigoryan**
Armenia