AMP Smart review: Home security - misleading business practices, terrible customer service

My husband signed a contract with AMP in 2019. We had some issues with the monitoring system and equipment and a technician came out January 14, 2021. Upon completing the repairs, I signed paperwork acknowledging that the work was completed. Little did I know that the 2nd page of that paperwork was verbiage that extended our contract five more years. Over that time, we had several problems with the system. to the point that we asked them to terminate the contract. They told us they would not b/c it was a legally binding contract.

I've had several calls requesting a technician come out and repair different parts of the system and found out there was only one technician covering the region, so it took 2-4 weeks to get some one out. There are several calls and emails from me to customer service voicing my displeasure with the service. Each call resulted in the same thing which hides behind the contract. I sold my house in February of this year (2026), called and placed in writing the same, and asked that contract (now renewed without my consent to February 2027) be discontinued. Told the same thing. I am contractually obligated to continue payment. I've never experienced anything like this. Who continues payment on an alarm that they can no longer use?