Menu
CB Movies AMC Theatres 13221 Rivercrest Dr., Crestwood, IL, 60418, US
AMC Theatres company logo
AMC Theatres
reviews & complaints
AMC Theatres company logo

AMC Theatres

13221 Rivercrest Dr., Crestwood, IL, 60418, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
ComplaintsBoard
G
11:37 am EST

AMC Theatres - concession stand and crumbling our two gift cards that balance on one was $ 27.00 and the other $50.00

My husband and I are seniors who received two gift cards, both 50.00 dollars. After going on line and purchasing our senior tickets from one card we had a balance of approx. 26 dollars. Arrived at the concession stand and ordered the large popcorn and two large drinks. Cahier swiped one card[the one we purchased tickets from and informed us we owed a balance which I supplied the next gift card worth 50 dollars. She crumbled both cards informing us we were ok. I told her that the cards had a balance on them and the second card I gave her was worth 50 also. The manager then came over complained about the crumbled card which her cashier did and swiped the card informing us it had a balance of 30 dollars and some odd cents. My husband tried to explain everything to the manager after the movie as we paid over 40.00 dollars for the items listed above. He received no apologies and was informed by the manager the cashier is new who crumbled our cards, receipts and was originally going to take balance from first card and 50.00 from second card. Ignorant staff should learn what they are doing. My husband and I will inform people from now on to purchase fandango gift cards as we could go to Emagine or Marcus theatre which is also cleaner. We will never go to a AMC theatre again.

Read full review of AMC Theatres
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.