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SUMMARY: Deceptive company. They pretended to be the official technical support group for McAfee to sell 1 year of antivirus and 3 years of technical support for $599. Several months later they moved in for the kill and called with a false pretense to get access to my computer and hacked ALL my personal information and all my files.
Many people have filed complains with the BBB for using the same scam by pretending to be the tech support for Norton.
DETAILED EXPLANATION: Title: AllRoundFix, LLC are Hackers Pretending to be McAfee or Norton Tech Support.
During March of 2021 I logged in to McAfee "official" website to buy antivirus protection. Somehow the call got diverted to All Round Fix LLC. They claimed to be the tech support for McAfee to gain confidence. The woman on the phone pushed to sell one year of McAfee antivirus and 3 years of technical support for $599. A technician installed McAfee and I gave him access to my computer for him to fix any errors. I gave them access to my PC because I thought I was dealing with McAfee. The guy installed a link on my desktop (probably to access my PC remotely).
I never called them afterwards because I have three malware programs.
Eight months later on October 2021 All Round Fix LLC moved in for the kill and called me with the excuse that ‘they have observed some network abnormality' and they needed to have access to my PC to check it out. He instructed me to go to the Task Bar and see that many of the programs have been disabled and "he" needed access to my PC to fix the problem. The guy said that fixing those problems was outside the scope of the $599 technical support that I bought and that I need to pay another $599 to fix it. I was on the phone with him as he wondered through my computer. I did not agree to pay the additional $599.
Suddenly the screen became all blue and I could not see what was going on… the hacker was actually downloading all my files! When he got to my bank login page he could not get in because, fortunately, I never saved the password to access my bank.
I quickly pulled the power cord from my PC and asked, "So, you are the hacker!" "Yes, I am the hacker and I already got everything that I need, he replied"
By the way, after the hacking the link that they put on the desktop disappeared alone with all my taxes, credit reports and all my files — the crooks never called back again.
Obviously, I am not the only one that has been hacked by these crooks. Please see the many complains that have been filed with the BBB where All Round Fix LLC. pulled the same scam on other victims pretending to be the tech support for Norton.
All Round Fix LLC is using the LLC designation to give the appearance of being a legitimate business when indeed they are cyber criminals wolves in sheep's clothes.
If you have been victimized by these cyber criminals, please report them to the FBI's Internet Crime Complaint Center (IC3) at ic3.gov.
Desired outcome: Too late to get my money back
These people are fake! They said they were Norton and took $200.00 from us. We have tried to get the money back and they are unwilling to refund us. Don't get sucked into this so-called company. They are not Norton or any other anti-virus company! They lied!
The customer services lady was so helpful! She wouldn’t give up until she had found a solution in their computer records. She really went above and beyond, I would give her 6 stars if I could.
Excellent customer service. I worked with Mark and she was so polite and nice to work with. Definitely knows her business. Will continue to use this company
The service is smooth and straightforward. My advisor was helpful. I would recommend deal direct.
The Allroundfix.llc team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make informed decisions quickly, minimising the end to end time to process complex transactions among a number of parties.
The Allroundfix, LLC team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make informed decisions quickly, minimising the end to end time to process complex transactions among a number of parties.
This Company has helped me to fix and resolve my computer and printer issues and also they are very professional and reputed , i am not sure about the comment above i see but i have really nice experience with them and its been 2 years i am using their services.
Yes, this scam company has done the same thing to me by deceptive practices as I called a number that was listed as mcafee but was not. This company is wolves and deception, lies and theft are what they are about.
Chris Mohr
Omaha Nebraska
May 21, 2022