Alliance Ohio Woodforest National Bank review: Woodforest ATM located in the Walmart in Alliance Ohio

On Monday October 16th 2023, at 9:45am-9:50am 10 minutes before the Woodforest bank opened, I used their ATM to withdrawal $80.00. Before using the ATM I called the number to my child support card and I had $90.00 on it. I attempted to withdrawal $80.00 and the ATM stayed declined. I called my child Support card and it said I withdrew $80.00 leaving $10.00 left on my card. I NEVER received my money. I spoke with Danny the bank teller and he said that they were running late opening. I said my problem is that the ATM never dispersed my money of $80.00. He stated he couldn’t do anything about it. I called woodforest advocacy and they said they will look into it and request an auditor to count the ATM. Danny the teller stated he never received any information such as emails, or phone calls on this matter. I was told to fill out a dispute and that other customers had issues that day with the ATM eating their money. I was told I would receive $80.00 deposited into my woodforest account within 3 days. It’s been 10 days and I still haven’t been reimbursed of $80.00.