Afterpay review: Incorrect charges

I initially placed an order with Amazon through Afterpay on 11.11.22. The total on my order was 182.97. Afterpay charged my account 206.15. (a difference of $23.18) On 11.14.22, I submitted ticket # [protected] detailing my charges, and why the charges on my account were incorrect. 11.16.22 I received a response from the Afterpay team listing the (incorrect) charges AGAIN, even though the purpose of my email was to address the incorrect charges. On 11.19.22, I once again got in touch with Afterpay, regarding the incorrect charges on the account (ref# [protected]). On 11.20.22 once again, I get a message from the Afterpay team detailing the incorrect charges, this time with a video link and information on how "Afterpay refunds" work. On 11.20.22 I requested my account be sent to a supervisor. Here is a copy of the response:

Afterpay Support Team (Afterpay)

Nov 20, 2022, 05:29 GMT+11

I completely understand that this situation is frustrating for you, Teena.

I am escalating this matter to our team of experts. Someone will get back to you with an update.

We appreciate your patience.

Arlene

Afterpay Support Team

I have not heard from ANY supervisor or anyone else at Afterpay since 11.20.22. I followed up on 11.22.22, still no response.

I filled a complaint about Afterpay on 11.23.22 -

Sorry to hear about your experience. Your complaint will be handled by one of our team members and they will get back to you shortly, usually within the next 5 days if not sooner.

In the meantime - thank you for raising this concern. Your ticket number is [protected].

Have a good day.

I have not received a response to this or any other ticket.

View 0 more photos