The complaint has been investigated and
resolved to the customer's satisfactionResolved Aeropostale — bad customer treatment
resolved to the customer's satisfaction
I am writing this because recently I bought a jacket from Aeropostale unfortunately when I received the Jacket through the mail it was the wrong Jacket the mail address was mine but the Jacket was somebody else's . I naturally called their customer service and went through the process I was told that they would send me the right jacket and it would be okay so I asked how long would it take for the jacket to arrive to me they then told me that it takes approx 2 days to leave the warehouse then they would ship it to me one day delivery well because it was so close to the weekend I assumed I would have to wait till Monday for it to arrive but much to my dismay it didn't arrive . So I called customer service again and they told me that it would arrive to me in about a week I was shocked seeing I was told it was going to be sent over night they lied to me . The company tried to apologize but , I didnt want anymore apologies I wanted to be compensated for my troubles but they told me they couldn't do that . Its amazing that a big popular company such as this one would treat its customers so bad. I could get killed tomorrow and never get to wear or hold that jacket and yet they got their money SHAME ON YOU!!!