The complaint has been investigated and
resolved to the customer's satisfactionResolved ACIBURN — Charged $60 after cancellation
resolved to the customer's satisfaction
SCAM, SCAM, SCAM. You order a "free-trial" product for 30 days. When you get the product, it is really for 14 days, and you have only 4 days to use the product before returning it. I ordered the product 1/23/09, received the product and 2/2, called the company on 2/2 and after spending hours dealing with the problem was told to return the product insured with a delivery confirmation (it cost me 4.00 to return the product). I returned the product on 2/2/09, the post office confirmed delivery on 2/7, and I was charged $59.95 on 2/14 for a product they NEVER even shipped. THIS BUSINESS IS A SCAM. They charge you $5.95 to try a product for 4 days, hoping you will miss the deadline and they can keep charging you. A word to the wise: DO NOT ORDER ACIBURN -- or you will be burned. I will probably file this with the AG's office. This took about 4 hours of my time to deal with and it's still not resolved. I have to pay $59.95 on my credit card account this month for something I NEVER received and won't be credited until NEXT month. Maybe they have a cash flow problem and do this to pay the bills each month. Don't we all need extra cash during these lean times. Since most people dont' look at their credit card statments closely, I am sure many unsuspecting people are scammed. I could really use the $60 this month to pay bills for ACTUAL products I purchased and consumed. I was also charged two $1.00 fees to join something I cancelled on 2/2 (that was automatically added to my Aciburn order). So all in all, to get 4 days worth of pills (who knows if they worked or not), it cost me about $12.00 and 4 hours of my time. BEWARE !!!