The complaint has been investigated and
resolved to the customer's satisfaction
Ab Circle Proback pain/ damage to lower spine

I purchased the ab circle pro after watching how promising it looked on tv. I bought it from ebay knowing that with the TV adds you always get charged top dollar. got the maching set it up thinking wow this is great, used it a few times and felt the back of my arms hurting after the work out. after using it for about a week every day I noticed the screws to the bar holding the knee pads would get loose so I would stop my work out and have to do some work to tighten the machine. after working out which I had increased my workout the bar came loose and my legs were seperated completely which was very painful, I just had given up on the machine at that point. a few days later I started with lower back pain, it got so bad I could not get up out of bed it was coming from my neck all the way to my lower spine, this was in Nov.2009, I went to my primary care doctor and he ordered an MRI of my lumbar spine which showed a lot of damage I have it on a medical report, I have been to a chiro who said stop! the twisting motion did a lot of damage and I have been to over 15 doctors to rule out anything else and there is nothing that would indicate this was an existing problem. I am going to pain management next because it really has change my quality of life. DO NOT BUY THIS MACHINE I think we should start a class action against this company for thier failure to ensure the safety of the consumer who watches this promising commercial and then buys this machine, I wrote the seller on ebay and they did not hesitate to not only refund my money but they told me to keep the machine which says a lot since with ebay if you dont want something the return policy is you must send it back I still have the machine to show what is malfunctioning anyone who feels as I do please contact me at [protected] they should be punished for trying to make money on something that can hurt you to the point that it has me. I am not the same anymore and live in pain everyday while they have that girl on TV making the public think this is the best machine you can purchase.


  • Li
    lizlevasa Oct 15, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Hi. I wanted this ab circle for about five years and I finally was able to purchase it for myself about a three weeks ago from Walmart online and it came to me from a company called altatec. I was over the moon when I received my package from the UPS man this past Friday.I started using my machine when I returned from a trip Sunday night. I used it for thirty minutes the first day and about an hour after my initial usage I started experiencing terrible lower back pain.I decided that I was using it wrong so I more carefully this time re watched the instructional DVD and tried again the second day. The back pain got even worse and when it did calm down I kept experiencing awful excruciating back spasms. I almost dropped my son during one of them. I stayed off of the machine yesterday for fear of hurting myself further but I felt really embarrassed in front of my family today because I made such a fuss over wanting this of equipment for so long and promising them that I'd use it everyday that I tried again this afternoon and tonight the back pain and crippling spasms are back. I'm so let down, embarrassed and discouraged by the outcome of my purchase of the ab circle pro.

    0 Votes
  • Sh
    SheilaM May 08, 2013

    I am 54 yo female, but very healthy. Been to a gym all my life and run/swim a great deal. Never had any back problems. I recently lost a lot of weight from diet alone and was left with a bit of flab which needed to be toned up. I user Ab Circle Pro for JUST 5 MINUTES, The next day the pain in my lower back (on the right) totally disabled me. I never ever take pain killers, but because I coudnt sleep and was in agony I had to take Paracetamol, Codeine, Ibobrufon and sleeping tablets. Not only has this knocked me out and made my head feel fuzzy, it has also caused me stomach problems because I have diverticuli in my Colon. I am not supposed to take Codeine or Ibobrufen as it makes my bowel condition worse. However the pain in my back after just 5 minutes on this contraption forced me to take these medications. My entire diet and fitness regime has been put on hold while my back heals. I can only assume that this machine makes your back take some fairly unnatural movements. It should be banned.

    0 Votes
  • Ju
    Judy Singer Mar 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    A few years go I purchased an Ab Circle Pro, paid $300, and believe
    me this is one of the worst purchases I had ever made. I am considering
    and probably will stash this piece of crap out by my trash container
    for pickup by the garbage men.

    0 Votes
  • Ab
    Ab circle pro Jul 01, 2012

    Not happy with this as parts brake the part that has broken is the handle where u hold on to the welding has come away from the hole thing not happy

    0 Votes
  • Sa
    Sarez Mar 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Hi, i brought the ab circle pro as a present for myself for my 29th birthday and it was the biggest mistake i ever made! within the first month of using the machine sporadically my lower back started aching. Had scans done on my back and i have bulging disc through my whole lumbar area. I havent had a pain free day since. It has completely ruined my quality of life and the enjoyment of time spent with my 4 young children. Every time i have visited a health professional they have asked my what had happened but i havent been able to pinpoint anything. It was only last week it clicked that all these problems came about after i started using the ab circle pro. Needless to say i'm back off to see them next week for a medical opinion on the cause of this problem. I want to start a class action cos this machine has literally ruined my life. Its been almost 12 months now. To those who are experiencing back pain STOP using it and go straight to the doctor!

    0 Votes
  • Va
    Vasudevan N Mar 11, 2012
    This comment was posted by
    a verified customer
    Verified customer

    The central lock pin is coming out due to which we are unable to do exercise on the machine.This problem is caused may be due to loose nut and bolt connection which we are unable to resolve.Its been just one week that we have bought this product.Kindly help us out with this.Waiting for a response ASAP.

    0 Votes
  • St
    starryeyed Jan 13, 2012

    totally agree with AshleeD, after 30 minutes barely any abdominal pain and severe back pain for atleast two days, also bruised knees and pin falls out!! piece of sh**.

    1 Votes
  • As
    AshleeD Aug 04, 2011

    I bought the ab circle pro last month and use it everyday.. I can't help but notice that when I get done using the machine my abdominals don't even hurt or feel sore? Instead, my lower back literally ACHES. Am I using the machine wrong or is this a common issue?

    0 Votes
  • Em
    emmasav Jun 17, 2011

    I too bought a ab circle pro from Amazon by a company called paradise living they have taken the money from my account but i have not received the product nor did i get a confirmation e mail or ref number .
    My bank is sending me a dispute form but i need to know a bit more about this companuy. I f anybody knows about this company please let me know

    0 Votes
  • Di
    dianstroud Jun 01, 2011

    Twice I have slipped off the knee pads of my Ab circle pro. My knees are badly bruised. The knee holder is not needs to be designed so that knees can't slip off...maybe a strap, or Velcro...something to satabilise the knees in the holder.

    0 Votes
  • Da
    david j weir May 23, 2011

    order code 1364072 i orderd the ab circle pro on the 5th of may and it has still not arrived my name is mr david j weir my e mail address is [email protected] can you please let me know what has happend to my items and when they will finaly arrive thank you

    0 Votes
  • nrgrus Apr 02, 2011

    Call [protected] ext 2549 for the Chartis Ins. Dawn Patz fax [protected] This thing is owned by READERS DIGEST!!! Look for my complaint with photos under 2 greenboard fractures on my Humerus. Claim denied because the product is not defective. What do you call knee pads that slip and causing the knee to come with it and causing fractures and knee injuries? Not defective because they are for comfort; rather say they are defective because they are not stationary and come out??

    0 Votes
  • nrgrus Apr 02, 2011

    If they are available why would they make a difference with the ab circle pro if its safe? Why would I consider them if I was not informed they would make the product safe? And.. why not include them with the Ab Circle?
    Just a blow off to deny claims!! In my opinion!

    0 Votes
  • Ba
    Bankerbabe Feb 19, 2011


    0 Votes
  • Sc
    SChristy Jan 07, 2011

    Hi J, I am on day seven of severe neck and back pain from using the ab circle pro. My neck makes a cracking sound everytime I try to turn it to the left or the right. I can't find a comfortable way to put my head on my pillow at night because it hurts anyway that I turn it. I also feel like my left arm is out of joint or something, it hurts to move it or when I try to lift it up. I feel like I need a neck brace for support. I have never had anything like this happen to me. I used the ab circle pro two days in a row and by day three, I was in pain! I don't know what to do to make the pain stop. This product should be taken off the market.

    0 Votes
  • Jd
    J. Daw Jul 08, 2010

    I also injured my lower back. Have Dr. appt for xray, and will probably need an MRI. This machine also caused severe fascia muscle damage, located in my right pelvic area. I have been suffering for 10 weeks, every day. I have had 3 GYN exams, 2 blood test, an MRI test w/dye, upper abdomen ultrasound, pelvic ultrasouund, and a transvaginal ultrasound. Next week I have an appt. for a RX/steroid shot in the muscle. Hopefully this will stop the pain. At first the pain was very severe, not able to get out of bed unless I used RX pain relief. While at 10 weeks, I still have pain every day, not as severe, but still a constant pain.
    After calling the company twice, once in May, and once in June, I still have not heard back from them. I filed a complaint with the Better Business Bur. in CA. I was told the AB CIRCLE has 197 filed complaints. After exercising for 30 years, this machine has caused painful severe muscle damage to lower back, and pelvic area. I believe this machine should be investigated, and taken off the market. I also think AB CIRCLE should be held responsible for medical bills, lost work time, and for the damage, pain, and suffering the machine has caused. I agree with a class action lawsuit.

    0 Votes
  • Ma
    MARLENE KOSTYNYK Apr 13, 2010


    0 Votes
  • Wj
    WJacobs Mar 26, 2010

    I also had this to happen to me also mind was the left side and my ribs got hurt but I also broke my left toe. We need to get together on this to see if there is a class action on it.

    1 Votes
  • Br
    Bruised not broken Mar 01, 2010

    Me too see "bruised not broken"

    1 Votes
  • Ne
    newr Feb 21, 2010

    I also had a problem with my pro circle machine. The left knee support came loose and flew across the room. I fell on my chest and left thigh and hip. I have large bruises on my leg and lower hip. This is a dangerous machine.

    1 Votes
  • blondzie Feb 16, 2010

    I also had a problem with this machine. The left knee support came loose and my knee slipped out of the support. I landed with my chest hitting on top of the knee support and broke my ribs.

    1 Votes
  • Be
    Been Duped Feb 05, 2010

    Equipment fell apart while in use. Had beeen assembled properly! Knee support came off and I fell and bruised my hip and broke one rib. I weigh only 145lbs.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.